OneDrive Sync No Longer Working - Linux Client

[Deftoned762]

App recently started reporting an error with OneDrive sync, so I disconnect and attempted to setup the sync again. Unfortunately after authenticating on OneDrive the app just freezes on the "Set Up Sync... Please Wait" screen.

Ubuntu 19:10

Enpass 6.3.3.601

Have tried;

sudo update-desktop-database and

sudo update-mime-database /usr/share/mime

Still no luck?!

 

 

[Pratyush Sharma]

Hi @Deftoned762,

Sorry for the inconvenience caused to you.

Please share the following details at support@enpass.io with the so we that can check and investigate the issue:

• When you are syncing, does browser open and redirect back to Enpass app?
• Does the sync page hang or continuously displaying loader?
• Are you facing the same problem with other clouds too?

Thanks!

[Deftoned762]

Hi Pratyush,

Thanks for replying.

1. It redirects back to the app
2. Previously it was continuously loading, now after a remove/reinstall I get "Something went wrong. Error 1"
3. I get "Google Drive Error Code 401" when attempting to connect to Google Drive

[Kashish]

Hey @Deftoned762,

Thanks for sharing the details.

Regarding Google Drive error code 401, could you please try disconnecting and then re-establishing the sync again? Also, check if you're using any proxy or firewall on your system.

Thanks.

[Deftoned762]

Hi Kashish,

No joy, also as per the original post I want to use OneDrive I was testing Google Drive to see if it was an isolated incident - however it appears that all platforms for me are not working.

No FW or proxy in place.

[Kashish]

Hey @Deftoned762,

We tried but weren't able to reproduce the issue with OneDrive sync on our Linux machines. Could you try running the command sudo apt-get update on your Linux system, and check if the OneDrive sync works. 

Thanks.

[Deftoned762]

Hi Kashish,

No joy, I have removed Enpass with --purge re-followed the setup instructions and still get the same error.

I have another Ubuntu build it works fine on? It used to work fine on this build but then suddenly stopped for no apparent reason?!

[Kashish]

Hey @Deftoned762

Please run these commands from the terminal and check if Enpass connects with extension:

sudo update-desktop-database
sudo update-mime-database /usr/share/mime

[Ivarson]

What browser? 

Tried to clear user data there? 

Is your OS time correct? 

[Deftoned762]

@Kashish - Already tried, see initial post.

@Ivarson- FF or Chrome, Yes to the other questions.

Enpass have reached out directly to resolve - if resolved successfully I will post an update here.

[RalfS]

Have you tried to enable network connection to "other users"

 

this works for me