Deftoned762 0 Report post Posted January 6, 2020 App recently started reporting an error with OneDrive sync, so I disconnect and attempted to setup the sync again. Unfortunately after authenticating on OneDrive the app just freezes on the "Set Up Sync... Please Wait" screen. Ubuntu 19:10 Enpass 6.3.3.601 Have tried; sudo update-desktop-database and sudo update-mime-database /usr/share/mime Still no luck?! Quote Share this post Link to post Share on other sites
Pratyush Sharma 82 Report post Posted January 10, 2020 Hi @Deftoned762, Sorry for the inconvenience caused to you. Please share the following details at support@enpass.io with the so we that can check and investigate the issue: When you are syncing, does browser open and redirect back to Enpass app? Does the sync page hang or continuously displaying loader? Are you facing the same problem with other clouds too? Thanks! Quote Share this post Link to post Share on other sites
Deftoned762 0 Report post Posted January 11, 2020 Hi Pratyush, Thanks for replying. 1. It redirects back to the app 2. Previously it was continuously loading, now after a remove/reinstall I get "Something went wrong. Error 1" 3. I get "Google Drive Error Code 401" when attempting to connect to Google Drive Quote Share this post Link to post Share on other sites
Kashish 39 Report post Posted January 14, 2020 Hey @Deftoned762, Thanks for sharing the details. Regarding Google Drive error code 401, could you please try disconnecting and then re-establishing the sync again? Also, check if you're using any proxy or firewall on your system. Thanks. Quote Share this post Link to post Share on other sites
Deftoned762 0 Report post Posted January 17, 2020 Hi Kashish, No joy, also as per the original post I want to use OneDrive I was testing Google Drive to see if it was an isolated incident - however it appears that all platforms for me are not working. No FW or proxy in place. Quote Share this post Link to post Share on other sites
Kashish 39 Report post Posted January 17, 2020 Hey @Deftoned762, We tried but weren't able to reproduce the issue with OneDrive sync on our Linux machines. Could you try running the command sudo apt-get update on your Linux system, and check if the OneDrive sync works. Thanks. Quote Share this post Link to post Share on other sites
Deftoned762 0 Report post Posted January 22, 2020 Hi Kashish, No joy, I have removed Enpass with --purge re-followed the setup instructions and still get the same error. I have another Ubuntu build it works fine on? It used to work fine on this build but then suddenly stopped for no apparent reason?! Quote Share this post Link to post Share on other sites
Kashish 39 Report post Posted January 29, 2020 Hey @Deftoned762 Please run these commands from the terminal and check if Enpass connects with extension: sudo update-desktop-database sudo update-mime-database /usr/share/mime Quote Share this post Link to post Share on other sites
Ivarson 22 Report post Posted January 29, 2020 What browser? Tried to clear user data there? Is your OS time correct? Quote Share this post Link to post Share on other sites
Deftoned762 0 Report post Posted January 31, 2020 @Kashish - Already tried, see initial post. @Ivarson- FF or Chrome, Yes to the other questions. Enpass have reached out directly to resolve - if resolved successfully I will post an update here. Quote Share this post Link to post Share on other sites
RalfS 1 Report post Posted May 11, 2020 Have you tried to enable network connection to "other users" this works for me 1 Quote Share this post Link to post Share on other sites