Snyc issue WebDAV

[Sirio]

The synchronization between different devices with the Synology with WebDAV no longer works.  Separating and re-creating it does not solve either.  In addition, the sync file was deleted on the WebDAV.  I had problems with WebDAV before and it was difficult to set up.  What other synchronization methods are there, not via a cloud service?  How to set up a shared folder on Android iPhone and Mac?  Fighting this problem again is really tedious so the application is not trustworthy.

[Pratyush Sharma]

Hi @Sirio,

What is the error you face while connecting with Synology server? You could refer to the help article here for a quick info on setting up sync. You could also use the folder sync option to sync with devices on the same network.

[Sirio]

WebDav Connection established but: Sync Error code 908401, no file on Share

Enpass 6.5.0 (473) on iOS, DSM 6.2.3-25426 Update 2

[Pratyush Sharma]

Hi @Sirio,

Thanks for sharing the details.

For quick troubleshooting disconnects the sync from all the devices and reconnect. If the problem persists, please share the demo account of your WebDAV to us on support@enpass.io, so that we can investigate where the problem could be.

Thanks for your co-operation.

[Sirio]

Hi

Which demo account I don't understand what I have to do.The sync. with the another Tresore (Family) works but not with the default.

Thx

[Pratyush Sharma]

Hi @Sirio,

Thanks for writing back.

By demo account, we mean an account with least privileges like read-only and restricted access so we can try configuring the same account at our end to test for sync issue.

Thanks.

[Sirio]

hi

I dont have internet access, sorry.

Can I create log files Synology and send them?

Its possible to create a new Tresor and copy all entries form the not working (sync) to them?

Thx

[Pratyush Sharma]

Hi @Sirio,

Thanks for writing back in.

Please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you getting same error message or code during sync on all devices? If yes, share it with us.

[Sirio]

hi

how I wrote before:

Enpass 6.5.0 (473) on iOS 13.5.1 & Android EMUI 10.0.0.161& NAS Synology DSM 6.2.3-25426 Update 2

Sync Error code 908401

And here my last question: Its possible to create a new Tresor and copy all entries form the not working (sync) to them?

Thx

 

Edited August 18, 2020 by Sirio

[Pratyush Sharma]

Hi @Sirio

Thanks for writing in.  Please follow the below steps to take backup of Enpass data and restore:

• Open Enpass --> Menu --> File --> Backup all vaults.
• Now transfer the backup file manually into a device where you want to restore data.
• Open Enpass --> Settings ---> Vaults > Create a new Vault by clicking on “+“ ---> Click on ‘Local storage’ under Backup file --> Select the location of the file(which you saved locally) --> Select the vault which you wish to restore and click on Continue --> Enter master password (same you used previously)-> Tap on 'Continue'. 

If you have any further queries, please feel free to contact us.

 

 

[Danila]

Same problem with Iphone SE iOS 14.0 (Dev. Beta 5) and WebDAV on Windows 10 (IIS). Error code: 908401

[Sirio]

something is not good. can you please investigate. the software should work properly. sync. file deleted on the WebDAV.

[Pratyush Sharma]

Hi @Danila @Sirio,

Our team is analyzing this issue and finding out all possible causes of the bug. We will keep you posted on the findings done at our end.

[Sirio]

No answer is also an answer. a long time has passed and the problem always persists. very disappointing so i have to think about using a different product. Can't you offer me any other solution as I can configure folder synchrosition instead of webdav with my android smart phone in the internal network. it would be a shame I would have to switch to another product. thank you

 

 

[Pratyush Sharma]

Hi @Sirio,

Is it possible for you to setup Enpass on a desktop and sync with the same WebDAV account?

[Sirio]

Hi

Of course I also tried it on my MAC, the same problem with all devices.

[Garima Singh]

Hey @Sirio

We regret the problem you are facing. Our team has fixed similar issues in the upcoming v6.5.1 release of Enpass on desktops. Stay tuned for the new version to be released and then share your findings with us.

Thanks for the co-operation.

[Sirio]

Hello Garima

Good news, I hope this will fix the WebDAV problem. I tried this problem with another app that sync the DB file on the NAS, that is not satisfactory also it only works one way Mobile -> Desktop.

When is the new version coming?

Thx

[Garima Singh]

Hey @Sirio

Thanks for writing back. The new version will be available very soon. Meanwhile, please co-operate with us.

[FroKrahDiin]

Hello,

For me, I have found the solution. It is a problem where IIS does not serve the .enpassdbsync file correctly. To fix this issue, you need to go to add a MIME type under your webdav website in IIS. The extension should be .enpassdbsync and the extension text/plain. Enpass should receive the file correctly and be able to add or find the required encrypted text correctly so the sync can occur. Screenshot