Lost master password

[Bjørn Egil Karlsen]

I have reset my IPhone, but cant remember my master password. How can i open Enpass?

[Dentonthebear]

Hi @Bjørn Egil Karlsen

Unfortunately if you have lost the master password to your data file/vault there is no way of retrieving it.

Edited August 10, 2020 by Dentonthebear

[Garima Singh]

Hey @Bjørn Egil Karlsen

Welcome to the forum!

We apologize for the trouble you are going through.

Sorry to inform you that there is no way to recover your master password. Being Enpass an offline password manger, your master password is not saved anywhere. So there are no back doors to access your data and we can't help you get it back since it's encrypted with your master password only. Please refer to this FAQ for more info.

However, we have one solution for you if you are able to access Enpass using fingerprint/Face ID. To know more, please have a look at this forum post.

Thanks.