Master Password not working on new phone

[Julianna]

Hi there

I switched to a new phone and restored my Enpass data from Dropbox. I can't seem to get the Master Password to work,  even though it still works on my old phone. Any ideas about how to fix this?

Thanks 

Julianna

[Ak]

Try these steps:

Uninsatll the Enpass app.

Create a empty keychain with same master password that you are using on other devices.

Now sync with dropbox.

[Julianna]

Hi, Ak

Thanks for this. I tried this, but it kept asking for the master password and the ones I thought it would be didn't work.

For anyone else who has this problem, here is what I did (that worked):

1. Sync my old phone with Dropbox
2. Sync my computer with Dropbox
3. Uninstall Enpass on my new phone
4. Reinstall Enpass on my new phone and create and empty keychain with the same master password that I am using on my other devices
5. Stop sync on my computer and old phone with Dropbox
6. Create a backup of my keychain from my old phone
7. Copy the backup to my new phone
8. Restore the keychain on my new phone using the backup
9. Go into Dropbox and delete the App > Enpass folder
10. Setup sync with Dropbox and my computer and new phone

J