Unlock error caveau

[sixdas]

Hi, I made the switch to premium account and I'm doing fine, but I just have a little annoying problem.
Every time I have to unlock enpass the first attempt always gives me an error, but on the second attempt it works fine. I thought I was typing wrong, I tried pasting the password it didn't work on the first try but on the second it did.

Can you check it out please.

The version I am using: 6.5.0 (700) windows 10

thank you

[Pratyush Sharma]

Hi @sixdas,

This seems to be a strange behavior. We would need some inputs from you to further investigate this issue:

• Did you face this problem recently after an update? 
• Does your master password have any special character?
• Did you try changing the master password and compare the behavior? Was there any change?

[sixdas]

• I started using enpass from this version I don't know even with the previous ones there was the same problem
• yes more than one example @ *! € £ $
• With a simple password it always works correctly, even with just the pin it works well, in fact I prefer to use a more complex password and a simpler pin

I remain available for other details.

Thank you

Edited September 28, 2020 by sixdas

[Pratyush Sharma]

Hi @sixdas,

Thanks for sharing the details.

We have taken note of this and our team is now analyzing into the issue. Meanwhile, please let us know if you are using Enpass on any other devices and facing the same issue.

[sixdas]

I am using it on two different PCs. On both installed windows 10 (2004 version).

While it works correctly on the iPhone it unlocks the first attempt.

[Pratyush Sharma]

Hi @sixdas,

Thanks for sharing the details. We're checking this at our end and will get back to you soon. Thanks.

 

[sixdas]

thank you

I look forward confidently

[sixdas]

Hi

is there any news?

[sixdas]

Hi, it's been a few months, my problem still occurs, is there any news?

[Pratyush Sharma]

Hi @sixdas,

Sorry for the trouble you are going through.

Unfortunately, our QA team cannot reproduce the issue, and the app is working as expected. We need further information and help from you to identify the cause of this unexpected behavior.

Install the Enpass app from our website and create a dummy database with the same password you were facing facing problem earlier. Quit the app and open it again. Check whether the app accepts the Master Password for the first time.

If the above method doesn't work, please share 

• Language of the system and Enpass app.
• The keyboard layout you are using.
• If possible, share a video of the issue with us on support@enpass.io.

[sixdas]

Hi @Pratyush Sharma,

ok I try to do the recommended steps.

Which site should I download from? Windows 10 or Traditional Win32

My system is Windows 10 Pro 20H2

If it helps, I used the same database on a macOS and everything works fine on every test.

[Pratyush Sharma]

Hi @sixdas,

Thanks for writing back.

You can download Traditional Win32 of Enpass on your Windows device from our website. Click on this link and scroll down to Download from website to download the Win32 ver of Enpass.

[sixdas]

Hi @Pratyush Sharma;,

I installed the traditional Win32 version of Enpass on your Windows.

It seems to work correctly, the problem manifested above seems solved.

Can you tell me what is the difference between the win32 version and the one on the windows 10 store?

Thanks

[Garima Singh]

Hey @sixdas

Thank you for writing back. The difference between the website version and the store version is that the website version of Enpass allows you to change the data location of the Enpass app, which is not possible with the store version of the Enpass app.

Another difference is that with store version of Enpass, you will be able to use full-time windows hello or Touch ID feature, which is not possible with website version of Enpass.