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sixdas

Unlock error caveau

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Hi, I made the switch to premium account and I'm doing fine, but I just have a little annoying problem.
Every time I have to unlock enpass the first attempt always gives me an error, but on the second attempt it works fine. I thought I was typing wrong, I tried pasting the password it didn't work on the first try but on the second it did.

Can you check it out please.

The version I am using: 6.5.0 (700) windows 10

thank you

2020-09-27_171329.png

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Hi @sixdas,

This seems to be a strange behavior. We would need some inputs from you to further investigate this issue:

  • Did you face this problem recently after an update? 
  • Does your master password have any special character?
  • Did you try changing the master password and compare the behavior? Was there any change?

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  • I started using enpass from this version I don't know even with the previous ones there was the same problem
  • yes more than one example @ *! € £ $
  • With a simple password it always works correctly, even with just the pin it works well, in fact I prefer to use a more complex password and a simpler pin

I remain available for other details.

Thank you

Edited by sixdas

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Hi @sixdas,

Thanks for sharing the details.

We have taken note of this and our team is now analyzing into the issue. Meanwhile, please let us know if you are using Enpass on any other devices and facing the same issue.

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I am using it on two different PCs. On both installed windows 10 (2004 version).

While it works correctly on the iPhone it unlocks the first attempt.

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