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whataboutbob

App is crashing

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I am on the latest MacBook Pro with macOS High Sierra 10.13.1 and installed the latest Enpass app version 5.6.2 from the app store. I imported over 1000 keepass2 XML entries successfully. It appeared to have created all the folder correctly but after a few minutes of use, it crashed. I restarted the app and again after a few minutes, it crashed. Any idea what's going on? I like the app from what I have seen and would like to continue to use it but not if it keeps crashing.

Thanks, Bob

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Guest Akash Vyas

Hey @whataboutbob

Sorry to hear about the trouble you're going through. It'd be a great help if you can share the full crash report at support@enpass.io so that we can look for the cause of it.

Your co-operation is highly appreciated.

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I'm having this problem after today's security update to MacOS 12.12.6.  I'm not even thinking about High Sierra right now.  The app crashes almost immediately on launch.  It's unusable at this point.  The crash seems to occur when the app is attempting to sync with dropbox.  I like auto-sync but I need to know how to turn it off if it prevents me from using the software.  This issue was reported on 11/5 and it's 10 days later and no update is out yet?  BTW, How would I go about downgrading to 5.6.0?  

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Hi @r0k,

Sorry to hear about the trouble you're going through. It'd be a great help if you can share the full crash report at support@enpass.io so that we can look for the cause of it.

Thanks for your co-operation.

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On 11/15/2017 at 8:40 AM, r0k said:

I'm having this problem after today's security update to MacOS 12.12.6.  I'm not even thinking about High Sierra right now.  The app crashes almost immediately on launch.  It's unusable at this point.  The crash seems to occur when the app is attempting to sync with dropbox.  I like auto-sync but I need to know how to turn it off if it prevents me from using the software.  This issue was reported on 11/5 and it's 10 days later and no update is out yet?  BTW, How would I go about downgrading to 5.6.0?  

The direct link on enpass site is for 5.6.0 whereas the app store's version is 5.6.2. 

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I am also getting a very regular crash - usually when it is syncing with Gdrive

A snippet of the crash log is
 

Process:               Enpass [1177]
Path:                  /Applications/Enpass.app/Contents/MacOS/Enpass
Identifier:            in.sinew.Enpass-Desktop
Version:               5.6.0 (112)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Enpass [1177]


Date/Time:             2017-11-25 10:34:59.168 +0000
OS Version:            Mac OS X 10.11.6 (15G1108)
Report Version:        11



Time Awake Since Boot: 57000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       EXC_I386_GPFLT
Exception Note:        EXC_CORPSE_NOTIFY

Global Trace Buffer (reverse chronological seconds):
5.761089     CFNetwork                  0x00007fff886a9db3 TCP Conn 0x7f8c8e445dc0 SSL Handshake DONE
6.146605     CFNetwork                  0x00007fff886a9c8f TCP Conn 0x7f8c8e445dc0 starting SSL negotiation
6.146908     CFNetwork                  0x00007fff886a8659 TCP Conn 0x7f8c8e445dc0 complete. fd: 42, err: 0
6.147108     CFNetwork                  0x00007fff88736f33 TCP Conn 0x7f8c8e445dc0 event 1. err: 0
6.254411     CFNetwork                  0x00007fff886a792b TCP Conn 0x7f8c8e445dc0 started
6.301972     CFNetwork                  0x00007fff8866b56e Creating default cookie storage with process/bundle identifier
6.301972     CFNetwork                  0x00007fff8866b506 Faulting in CFHTTPCookieStorage singleton
6.301972     CFNetwork                  0x00007fff8866b395 Faulting in NSHTTPCookieStorage singleton

 

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Happens for me, too. Maybe it helps, that when I enter something in the search field to narrow down the visible items, Enpass doesn't crash. And yes, it usually does this while syncing with owncloud via WebDav. Also on macOS High Sierra, Enpass 5.6.0. I have 500+ items in my vault.

best

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