Google smart lock bug?

[irDiederik]

When i activate google smart lock on my phone it blocks enpass from using my fingerprints to unlock enpass.

Android: 9
phone: Sharp Aquos V (SH-C02)

 

[Pratyush Sharma]

Hi @irDiederik,

Sorry for the inconvenience caused to you.

The issue has been noted down and our team is looking into it. Thanks!

 

[kumarsaha]

Face the same problem on my Galaxy A72 device. I also need the solution...

[Garima Singh]

Hey @kumarsaha & @irDiederik

We did not come across such an issue while investigating for the problem at our end. Is it possible for you to share a screen-record when the problem surfaces, so that we can investigate the issue again.

Thanks!

[irDiederik]

last friday i got a system update and the fingerprint stopt working again. google smart lock was this time not the problem.

i removed my fingerprints and the screen accessibility of enpass and installed them again. the fingerprint is working again

 

Quote

Is it possible for you to share a screen-record when the problem surfaces

Enpass blocks the saving of screen-shots

 

Edited November 11, 2020 by irDiederik

[Pratyush Sharma]

Hi @irDiederik,

18 hours ago, irDiederik said:

last friday i got a system update and the fingerprint stopt working again. google smart lock was this time not the problem.

i removed my fingerprints and the screen accessibility of enpass and installed them again. the fingerprint is working again

Thanks for notifying us. I'm glad to know that the problem has been resolved.

18 hours ago, irDiederik said:

Enpass blocks the saving of screen-shots

To take a screenshot in the Enpass app, please follow the below steps:

• Open Enpass app --> Goto Setting --> Advanced --> Enable Allow Screenshots.

If you have any further queries, please feel free to contact us.