irDiederik 1 Report post Posted October 29, 2020 When i activate google smart lock on my phone it blocks enpass from using my fingerprints to unlock enpass. Android: 9 phone: Sharp Aquos V (SH-C02) Quote Share this post Link to post Share on other sites
Pratyush Sharma 82 Report post Posted October 30, 2020 Hi @irDiederik, Sorry for the inconvenience caused to you. The issue has been noted down and our team is looking into it. Thanks! Quote Share this post Link to post Share on other sites
kumarsaha 0 Report post Posted October 31, 2020 Face the same problem on my Galaxy A72 device. I also need the solution... Quote Share this post Link to post Share on other sites
Garima Singh 80 Report post Posted November 2, 2020 Hey @kumarsaha & @irDiederik We did not come across such an issue while investigating for the problem at our end. Is it possible for you to share a screen-record when the problem surfaces, so that we can investigate the issue again. Thanks! Quote Share this post Link to post Share on other sites
irDiederik 1 Report post Posted November 11, 2020 (edited) last friday i got a system update and the fingerprint stopt working again. google smart lock was this time not the problem. i removed my fingerprints and the screen accessibility of enpass and installed them again. the fingerprint is working again Quote Is it possible for you to share a screen-record when the problem surfaces Enpass blocks the saving of screen-shots Edited November 11, 2020 by irDiederik Quote Share this post Link to post Share on other sites
Pratyush Sharma 82 Report post Posted November 12, 2020 Hi @irDiederik, 18 hours ago, irDiederik said: last friday i got a system update and the fingerprint stopt working again. google smart lock was this time not the problem. i removed my fingerprints and the screen accessibility of enpass and installed them again. the fingerprint is working again Thanks for notifying us. I'm glad to know that the problem has been resolved. 18 hours ago, irDiederik said: Enpass blocks the saving of screen-shots To take a screenshot in the Enpass app, please follow the below steps: Open Enpass app --> Goto Setting --> Advanced --> Enable Allow Screenshots. If you have any further queries, please feel free to contact us. Quote Share this post Link to post Share on other sites
