I use macbook pro 2017 with touch bar. I found I can't use touch ID to unlock enpass after upgrade to macOS Big Sur. It shows "touch id isn't enabled on this device, learn more", and the link of "learn more" is https://www.enpass.io/biometric-not-available/ , which is "404: Page Not Found"

Same here on Big Sur on Macbook Air M1

 

Edited November 28, 20205 yr by DocSnyd3r

Same here. Big Sur and Macbook pro 2019

Hey @USA & @DocSnyd3r @dcylyj

Thanks for sharing the details.

I have highlighted this problem. Please co-operate with us while we are looking into this.

Same problem happening here. Any updates on this?

Same issue on Big Sur on Macbook Air M1.

Worked for some time on macOs 11.0.0. I got an update to 11.0.1 and then is stopped working. @DocSnyd3r are you on the same version?

Edited December 12, 20205 yr by Mathew Paret

@Garima Singh I think I found the issue behind this. You may need to pass this information to your team.

I noticed that if Enpass is scheduled to start at boot, the it thinks touch ID is not enabled. But if I quit Enpass fully (even from the menu), and then start again, it accepts touch ID

Hey @Mathew Paret

Thanks for sharing this info. I have shared your inputs with the team.

@Diego10 Please co-operate with us a little more.

Thanks!

Hey All,

We've fixed the issue of Touch-ID. Please update the app to the latest version (v6.6.0) and let us know if you're still encountering same issue with the app?

Thanks for the co-operation.