dcylyj Posted November 19, 2020 Report Posted November 19, 2020 I use macbook pro 2017 with touch bar. I found I can't use touch ID to unlock enpass after upgrade to macOS Big Sur. It shows "touch id isn't enabled on this device, learn more", and the link of "learn more" is https://www.enpass.io/biometric-not-available/ , which is "404: Page Not Found"
DocSnyd3r Posted November 28, 2020 Report Posted November 28, 2020 (edited) Same here on Big Sur on Macbook Air M1 Edited November 28, 2020 by DocSnyd3r
Garima Singh Posted December 2, 2020 Report Posted December 2, 2020 Hey @USA & @DocSnyd3r @dcylyj Thanks for sharing the details. I have highlighted this problem. Please co-operate with us while we are looking into this. 1
Diego10 Posted December 11, 2020 Report Posted December 11, 2020 Same problem happening here. Any updates on this?
Mathew Paret Posted December 12, 2020 Report Posted December 12, 2020 (edited) Same issue on Big Sur on Macbook Air M1. Worked for some time on macOs 11.0.0. I got an update to 11.0.1 and then is stopped working. @DocSnyd3r are you on the same version? Edited December 12, 2020 by Mathew Paret
Mathew Paret Posted December 12, 2020 Report Posted December 12, 2020 @Garima Singh I think I found the issue behind this. You may need to pass this information to your team. I noticed that if Enpass is scheduled to start at boot, the it thinks touch ID is not enabled. But if I quit Enpass fully (even from the menu), and then start again, it accepts touch ID 2
Garima Singh Posted December 14, 2020 Report Posted December 14, 2020 Hey @Mathew Paret Thanks for sharing this info. I have shared your inputs with the team. @Diego10 Please co-operate with us a little more. Thanks!
Garima Singh Posted February 22, 2021 Report Posted February 22, 2021 Hey All, We've fixed the issue of Touch-ID. Please update the app to the latest version (v6.6.0) and let us know if you're still encountering same issue with the app? Thanks for the co-operation.
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