mdlc 0 Posted February 4 Report Share Posted February 4 Hi! Enpass was always working on my Galaxy S8 with Android 9. Yesterday, I installed enpass on my new S21 with Android 11, and suddenly the accessibility autofill service is no longer working. This happens with any site, for instance whe logging in to amazon.com in Chrome. I see the the Touch to Autofill notification in the adressbar, I can click it, and select Amazon, but it doesn't autofill. This happens on any site, and any app. I can see the notification, but the credentials are never filled. It only applies to the accessibility service, the regular autofill for apps that support it works. But for those that don't have this api, such as spotify, it doesn't work. I tried disabling enabling it tens of times. I reinstalled the app a few times. Also, I ensured that enpass was not part of any battery saving measures on the device. Tdlr; autofill by accessibility is working on older Android versions, but for the same sites and apps, doesn't work on Android 11 (OneUi 3.1) Link to post Share on other sites
jddddd 0 Posted February 5 Report Share Posted February 5 Yes, I'm having the same issue. I just created a support email to let them know as well. I also cannot autofill a password in an app that is from a different site or entry in the enpass Link to post Share on other sites
Pratyush Sharma 98 Posted February 5 Report Share Posted February 5 Hi @mdlc @jddddd Welcome to the forums! We have taken note of this and our team is now analyzing into the issue. Thanks for your co-operation. 1 Link to post Share on other sites
jnyer1227 0 Posted February 13 Report Share Posted February 13 I also am having same issue on S21 Ultra with android 11 Link to post Share on other sites
Pratyush Sharma 98 Posted February 15 Report Share Posted February 15 Hi @mdlc @jddddd @jnyer1227, Sorry for the inconvenience. Our QA team is not able to reproduce the issue can you please let us know the following details so we can further investigate: Which Enpass version are you using? Share the screenshot of your Enpass Autofill setting? If possible ,share the video of the issue? It will help in a clear understanding of the problem before further proceedings. Thanks! Link to post Share on other sites
mdlc 0 Posted February 15 Author Report Share Posted February 15 Enpass: 6.6.1.449 OS: Android (11), OneUI 3.1 Can't take screenshots within Enpass, but can take screenshots of the system accessibility settings Link to post Share on other sites
Pratyush Sharma 98 Posted February 16 Report Share Posted February 16 Hi @mdlc, To take a screenshot in the Enpass app, please follow the below steps: Open Enpass app --> Goto Setting --> Advanced --> Enable Allow Screenshots. Thanks! Link to post Share on other sites
mdlc 0 Posted Saturday at 10:03 AM Author Report Share Posted Saturday at 10:03 AM As you requested Link to post Share on other sites
Garima Singh 92 Posted Monday at 07:32 AM Report Share Posted Monday at 07:32 AM Hey @mdlc Thanks for sharing this. We'll look into this issue at our end and will get back to you soon. Link to post Share on other sites
itservicesx 0 Posted Tuesday at 08:05 AM Report Share Posted Tuesday at 08:05 AM Hi, I can confirm that this issue also exists on my Galaxy S21 running One UI 3.1, based on Android 11. I believe this issue may be exclusive to Samsung devices running One UI 3 or One UI 3.1. I hope the team can sort this problem out asap as it's very frustrating to see that I am unable to autofill via accessibility service on my new phone. Many thanks Link to post Share on other sites
Garima Singh 92 Posted Tuesday at 11:35 AM Report Share Posted Tuesday at 11:35 AM Hey @itservicesx & @mdlc Thanks for sharing the inputs. For further testing, could you please disable 'Android auto-fill service' from the Enpass Browser settings and then enable the 'Auto-fill using accessibility'. Now try to auto-fill again on the same device and and share your findings with us. Link to post Share on other sites
mdlc 0 Posted Wednesday at 09:36 PM Author Report Share Posted Wednesday at 09:36 PM On 2/23/2021 at 12:35 PM, Garima Singh said: Hey @itservicesx & @mdlc Thanks for sharing the inputs. For further testing, could you please disable 'Android auto-fill service' from the Enpass Browser settings and then enable the 'Auto-fill using accessibility'. Now try to auto-fill again on the same device and and share your findings with us. Hi! I tried this, but it only makes things worse, since it disables the autofill for native forms, but it still doesn't work in the browser as described. Link to post Share on other sites
Garima Singh 92 Posted 16 hours ago Report Share Posted 16 hours ago Hey @mdlc We have fixed similar issues of auto-fill on Samsung s21 and the beta version for same is in pipeline. Please wait for the stable version to be released hopefully in next week. Thanks! Link to post Share on other sites
Eduardo P. 0 Posted 5 hours ago Report Share Posted 5 hours ago Hi all, Don't mean to pour fuel on the fire but I can confirm this also happens on my S10+ with OneUI 3.0. I'm keeping my fingers crossed for the next stable version to fix this. Thanks! Link to post Share on other sites
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