HansiBindi Posted February 26, 2021 Report Posted February 26, 2021 (edited) Hey guys, is it normal that when u restart the MAC u have to enter the masterpassword instead using Touch ID? I have the option to login with touch id AFTER entering the masterpassword once. Thanks Edited February 26, 2021 by HansiBindi
HansiBindi Posted February 26, 2021 Author Report Posted February 26, 2021 (edited) I found out that every time i "close the program" i have to reenter the master password. After entering it i have to option to use touch id... thats not normal i guess? On my other Mac where i dont have installed Big Sur this problem is NOT accuring! Edited February 26, 2021 by HansiBindi
Garima Singh Posted March 2, 2021 Report Posted March 2, 2021 Hey @HansiBindi Thanks for writing in. The possible reasons due to which you are not able to use the full-time Touch-ID could be that you are using the Enpass Website version on your macOS or your device doesn't support the full-time Touch-ID. 1- To confirm Enpass version, please check the Enpass version using the steps: Open Enpass > Click on ‘Enpass’ given in the menu > Tap on About Enpass and share a snapshot of the same. 2- To know if your device supports Full-time Touch-ID, check the message below the Touch-ID option in the security settings of Enpass as attached in the screenshot and let us know if it is any different.
Andy Blackburn Posted May 24, 2021 Report Posted May 24, 2021 (edited) Hi I am having same issue on my new M1 iMac, why it is required to enter password after a restart ?, and can't just use my Touch ID. Andy Edited May 24, 2021 by Andy Blackburn
Garima Singh Posted May 25, 2021 Report Posted May 25, 2021 Hey @Andy Blackburn Welcome to the forum! Please try disabling and re-enabling the Touch ID. The message 'You can always use Touch ID to unlock Enpass' should appear on screen below the Touch ID option.
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