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Touch ID with BIG SUR not working as intended


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I found out that every time i "close the program" i have to reenter the master password.
After entering it i have to option to use touch id... thats not normal i guess?


On my other Mac where i dont have installed Big Sur this problem is NOT accuring!

Edited by HansiBindi
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  • HansiBindi changed the title to Touch ID with BIG SUR not working as intended

Hey @HansiBindi

Thanks for writing in.

The possible reasons due to which you are not able to use the full-time Touch-ID could be that you are using the Enpass Website version on your macOS or your device doesn't support the full-time Touch-ID.

1- To confirm Enpass version, please check the Enpass version using the steps: Open Enpass > Click on ‘Enpass’ given in the menu > Tap on About Enpass and share a snapshot of the same.

2- To know if your device supports Full-time Touch-ID, check the message below the Touch-ID option in the security settings of Enpass as attached in the screenshot and let us know if it is any different.

Screen Shot 2021-03-02 at 5.26.25 PM.png

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  • 2 months later...

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