Touch ID with BIG SUR not working as intended

[HansiBindi]

Hey guys,

is it normal that when u restart the MAC u have to enter the masterpassword instead using Touch ID?
I have the option to login with touch id AFTER entering the masterpassword once.

 

Thanks

Edited February 26, 2021 by HansiBindi

[HansiBindi]

I found out that every time i "close the program" i have to reenter the master password.
After entering it i have to option to use touch id... thats not normal i guess?

 

On my other Mac where i dont have installed Big Sur this problem is NOT accuring!

Edited February 26, 2021 by HansiBindi

[Garima Singh]

Hey @HansiBindi

Thanks for writing in.

The possible reasons due to which you are not able to use the full-time Touch-ID could be that you are using the Enpass Website version on your macOS or your device doesn't support the full-time Touch-ID.

1- To confirm Enpass version, please check the Enpass version using the steps: Open Enpass > Click on ‘Enpass’ given in the menu > Tap on About Enpass and share a snapshot of the same.

2- To know if your device supports Full-time Touch-ID, check the message below the Touch-ID option in the security settings of Enpass as attached in the screenshot and let us know if it is any different.

[Andy Blackburn]

Hi I am having same issue on my new M1 iMac, why it is required to enter password after a restart ?, and can't just use my Touch ID.

 

Andy

Edited May 24, 2021 by Andy Blackburn

[Garima Singh]

Hey @Andy Blackburn

Welcome to the forum!

Please try disabling and re-enabling the Touch ID. The message 'You can always use Touch ID to unlock Enpass' should appear on screen below the Touch ID option.