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Something went wrong while syncing with Box. Error code:606403


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Hi @pgo,

Sorry for the trouble you are going through. To investigate this issue further, can you please help me with following queries:

  1. On which device ( along with OS and Enpass version) are you using?
  2. Is the sync working fine using individual Box account rather than the company account?
  3. Have you started facing this issue lately and earliar it was working fine?
  4. Have you enabled 2FA for Box cloud account?
  5. Also, please confirm if your company has not restricted third-party apps.

Thanks for your co-operation!

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1. Windows machine running Win10 Enterprise build 21390.co_release.210521-1658 and (I believe) the latest version of Enpass (where can I find version?)

2. haven't tried individual Box account

3. Never tried before.

4. Yes

5. To my knowledge it has not.

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  • 2 months later...

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