Something went wrong while syncing with Box. Error code:606403

[pgo]

I can't seem to sync with my Box account (company account, not personal).  

[Anshu kumar]

Hi @pgo,

Sorry for the trouble you are going through. To investigate this issue further, can you please help me with following queries:

1. On which device ( along with OS and Enpass version) are you using?
2. Is the sync working fine using individual Box account rather than the company account?
3. Have you started facing this issue lately and earliar it was working fine?
4. Have you enabled 2FA for Box cloud account?
5. Also, please confirm if your company has not restricted third-party apps.

Thanks for your co-operation!

[pgo]

1. Windows machine running Win10 Enterprise build 21390.co_release.210521-1658 and (I believe) the latest version of Enpass (where can I find version?)

2. haven't tried individual Box account

3. Never tried before.

4. Yes

5. To my knowledge it has not.

[Gulshan Dogra]

@pgo,

Thanks for sharing the details. I have forwarded this to the concerned team for further investigation. I'll let you know as soon as I have any update regarding this. 

[Gulshan Dogra]

@pgo,

Thank you for your patience.

We did check this for you and it is working as expected on our end. Please check your account permissions with your administrator as Enpass is not able to create Enpass folder on Box with your account.