Enpass not working on Windows 11

[qbits]

Just installed Windows 11. Als installed Enpass newest version via Windows store. However, whenever I start the app it freezes and doesn't react either to keyboard or mouse input.

[Gulshan Dogra]

Hi @qbits,

Welcome to the Enpass community.

After investigation, we found that Windows 11 is working as expected with the latest Enpass version on our end. Please share the following details so that I can assist you better in this.

• What is the OS build number of your windows 11?
• Have you restored some database after which it doesn't respond or just after a fresh install?
• The total number of items in your Enpass?
• Are you using any cloud service for synchronization?
• Share the screenshot of the error you are facing, if possible.

Cheers!

[bits]

It is the official release of Windows 11 (Build 22000.194, Version 21H2). This was a completely fresh install. I have around 190 items in Enpass, however i didn't get to the point to integrate the database because Enpass freezes right after starting. The database is synchronised with an OwnCloud Server.

Hopefully, this problem can be solved very quickly.

Regards,

Karl

[qbits]

Solved. Obviously it just took enough time (about 1/2 hour) till the app responded again. I have no idea, what the problem was. But it works now.

[Zoran]

Dear all,

I have an interesting problem.

When I want to setup local computer location app Add xxx\Backups\Backups\Backups\Backups\Backups\Backups\Backups...infinity times

The same when I want change local location

I use Enpass 6.8.5 (1238) on Windows 11.

Everythig else working as expected

 

Have you similar problems ar have any solutions

 

Thanks

[Abhishek Dewan]

Hi @Zoran

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. Let me know if you are facing this issue even after a fresh install.

[Zoran]

Thanks for the info, it works .

But still when I want to change location for Automatic Backup it create the same infinity "Backups" folders ... as I shared in the image

Any idea ?

[Abhishek Dewan]

Hi @Zoran

Thank you for trying the steps I shared.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

[Abhishek Dewan]

Hi @Zoran

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

In the meantime, as a workaround, create one folder (without creating any subfolder) and then change the Enpass backup location.

#SI-3287

[Zoran]

Hey,

Thank you , you are very kind ...

"In the meantime, as a workaround, create one folder (without creating any subfolder) and then change the Enpass backup location."

beause I am in IT developing bussines trust me I tried this and much more in a way to solve this. The last step was creating a question here :)

BYW I am realy satisfied with Enpass and find it very useful and user friendly. Do not have plan to change.

Thank you very much

 

[Abhishek Dewan]

Hi @Zoran

Thank you for your kind words!

I have shared the feedback with our team and will get back to you soon with an update.