Enpass freezes, then only works after PC reboot

[aa11]

I have an issue where Enpass regularly (few times a day) freezes and crashes. Then after re-launching, it freezes again, either immediately or after a few seconds. The only way to get it back operational is to reboot the PC. I also tried restarting explorer.exe, and all the browsers, but this doesn't help.

Obviously it would be ideal if Enpass wasn't crashing at all, but at very least I would like to have a workaround to get it back without having to reboot.

I use Windows 11 (21H2), but I think it was happening on Windows 10 as well (although not a frequently). Enpass is up to date Windows Store version.

[Manish Chokwal]

Hello @aa11,

I certainly understand your concern about intermittent freeze and crash of the Enpass Store app in Windows 10 & 11. We will definitely test it over here. However, it would be really helpful if you can share the crash logs of the app or error codes. In the meantime, you can use our website version.

[aa11]

Thanks. Can you tell me where I can find the crash logs what's the best way to share them with you?

Is there any functionality I lose when using the website version?

[Manish Chokwal]

Hello @aa11,

In order to further investigate, please follow the below suggestions and do reply to the outcomes:

1. I would like to share that we checked it on our end and found that the store version is working fine so I would suggest you to share the error message (if there is any) or reinstall the app.
2. Yes, you can install our website version from here for the error logs. If you find similar behavior on our website version, you can find the logs option in the Enpass Advanced settings -> Logs (as shown in the picture below). Share them either here or on support@enpass.io.
3. No functionality will be lost if you install the website version, both Enpass versions are similar with a few differences like database location and availability of error logs.

 

[aa11]

OK, thanks. I'll try to reinstall first and if the issue persists, will share the logs.

[Jameswalter]

Enable the logs from the Enpass app by following these steps: Go to Enpass Settings > Advanced > Enable logs.
Copy the logs of the Enpass app and share it with us.

Check if this works?