no autofill - Safari Extension

[tlance]

New user here. Loving what I'm seeing. But I am not seeing the Safari Extension autofilling in any circumstance. If I click the extension itself the info appears and if I then choose the one I want it then fills the relevant fields just fine. But if I, for example, click on a login name field nothing pops up.

In the extensions settings I have all the autofill options checked.

macOS v12.3.1 / Safari v15.4 / Enpass v6.7.4

Surely I'me doing something wrong?

[Abhishek Dewan]

Hi @tlance

Welcome to the Enpass Forums.

Please ensure that the Enpass application is running in the background when you are using the browser extension. The “Enable Extensions” under Browser settings of your Enpass application should also be enabled. Moreover, for the Safari browser, the extension gets installed automatically with the installation of the Enpass desktop application. You need to enable it from Safari Preferences → Extensions → Enpass. You can also refer to this link for setting up Extension for Safari browser.

If the above instructions do not help, kindly share the below details with me and I'll get this investigated for you -

1. Are you facing this concern on all web pages or any particular ones? Kindly share the URL of the web pages in case the issue is occurring only on some web pages.
2. Is this issue occurring on any other browsers as well or just Safari?

[tlance]

All is setup correctly. Happens on all sites.

Asked on a "general use" Mac site. Others have reported as I have. They're OK with the extra steps but this may be a deal breaker for me.

Works fine in Brave.

Edited April 21, 2022 by tlance

[Abhishek Dewan]

Hi @tlance

On the device on which you are experiencing this issue, make a manual backup/set up synchronization, and then reinstall the app. Could you also let us know if you downloaded Enpass from Mac AppStore or our official website and try downloading it from another source to see if the problem persists? Additionally, the URL of a few web pages where you are experiencing this issue would assist us in investigating this further.

 

[tlance]

Downloaded from your site.

Did a deep clean/fresh install. No good.

Another deep clean then grabbed from the MacAppStore. No good.

URLs? As I said, others have the same issue so there are myriad URLs. I suppose they're happy with clicking the extension icon. Or they use another browser. I will be coming from 1Password so expect it to just work.

Nevertheless, I've tried to paste several URLs to this reply. The site gives a blank response, as if I typed nothing. I omitted the URLs and was able to reply.

 

 

Edited April 22, 2022 by tlance

[tlance]

My IP is firewalled by by these forums. I’m now on my phones data plan. This sucks. 
 

And when I paste some URLs here I get “Forbidden”.

One URL was this one. 

[Abhishek Dewan]

Hi @tlance

Apologies for the inconvenience caused to you in this matter. Please try attaching the URL of the webpages again. I would also suggest double-checking that you have Inline pop menu feature enabled in your Safari browser. Please follow the steps mentioned in attached screenshot-

 

[tlance]

The popup thing was not done. In the extension’s settings for browser it was not clear that Safari was an actionable button leading to more. Especially as that was not required in Brave browser. Not sure about other browsers. This was probably covered in the manual. Right!?   THANKS!

Now to get me unfirewalled. I did submit a ticket yesterday. 

Edited April 25, 2022 by tlance
Stupid auto correct

[tlance]

Happy Enpass user. Happy forum user now. Thanks to folks that un-firewalled my IP. I'm looking forward to using Enpass for many years. Bye-bye 1Password. It served me well for many many years, but they outgrew their britches.

[Abhishek Dewan]

Hi @tlance

Thanks for notifying me that the issue you were facing got resolved! In case of any further assistance, you can also contact us on support@enpass.io and we will be happy to assist