Recently the Enpass extension for MS Edge has been unable to communicate with the Enpass application - whenever I try to utilize the browser extension it will correctly pop up the app; but it never actually links up, giving me a Connection Error each time.  Even after logging into the app, the problem exists.

If I look in "Settings > Browser > Review Browsers" no browsers are listed, but I'm never prompted for a request to actually sync them up?

I've reinstalled both the store app and the browser extension and this didn't seem to help.

Hi @Jeff Vance

For troubleshooting purposes, please ensure that the latest version of Enpass and Edge browser is installed on your device and that the Enpass application is running in the background when you are using the browser extension. The “Enable Extensions” under Browser settings of your Enpass application should also be enabled.

If the problem still persists, then we will need additional information from you, kindly share it with us and we will get it investigated-

1. The version of the Enpass app, OS, Enpass Extension and Edge browser you are using.
2. Are you facing a similar issue with any other browser as well?

Alright - it looks like some update went in recently, and now things are working.  Thank you!

Clearing this cache will sometimes fix page display problems. If you can open Microsoft Edge, select Settings and more > History > Clear browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.

I also have the same problem connecting the app to the browser. ☹ The latest version of the application is installed. Reinstalling the app and clearing the cache did not help.

Browsers: Google Chrome, Cent Browser, MS Edge.

Please advise how to fix.

Edited December 17, 20223 yr by Shmanich

Hi @Shmanich

Welcome to the Enpass Forums.

Please ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

I would also suggest checking that you have the latest version of the browser installed, re-configuring the extension, and reinstalling it from here. You can also try unchecking the ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication. Moreover, if you are using any VPN/Firewall/Antivirus application, please ensure that you have allowed access to Enpass.

Hi.

I have the latest version of the application and expansion and browsers.

'Authorize Browsers with Code Signature Only Option' - turned off.

'VPN/Firewall/Antivirus Application' - turned off and allowed.

Did not help. Does not work.

Today, I managed to pair with the browser and everything worked well, but after restarting the browser it got lost again and does not work. The browser extension cannot connect to the Enpass app.

Hi @Shmanich

Thank you for trying the steps I shared. Please share the below details with me and I'll have this further investigated for you -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Any Antivirus/Firewall apps you are using.

Enpass app v6.8.4

Enpass Extension  v6.8.0

Google Chrome v104.0.5112.81

Cent Browser v5.0.1002.182

MS Edge v108.0.1462.54

Antivirus built into Windows 10.

Edited December 20, 20223 yr by Shmanich

I recorded the video with the error https://disk.yandex.ru/i/HFGb2J86SsGIWQ And so in all popular browsers.

MS Edge browser pairing is configured but not working.

Edited December 20, 20223 yr by Shmanich

Hi @Shmanich

Thank you for sharing the details.

I have forwarded this concern to our dedicated team for testing and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3122

Today the MS Edge browser did a successful pairing with Enpass and everything worked. However, after restarting the browser, the error reappeared.

When will this be fixed? I have a problem with this since summer 2022.

Edited January 10, 20233 yr by Shmanich
upd

Some extensions might develop incompatibility with the old browser version and stop working. In most cases, Microsoft Edge automatically updates itself in the background. However, you can manually update the browser too

Enpass 6.8.4(1166)

Brave Erweiterung Enpass 6.8.2

Edge Erweiterung 6.8.0

Ich habe die gleichen Probleme seit einigen Tagen, egal welcher Browser. Beim Verbindungsversuch öffnet sich Enpass aber dann keine Verbindung.

Habe schon alles versucht, Erweiterungen entfernt und wieder neu installiert, auch die Browser sind auf aktuellsten Stand.

Wer kennt eine Lösung?

Habe Enpass schon angeschrieben aber keine Antwort erhalten.

 

I found out the reason why the Enpass application did not work for me as it should.
This Adguard application filtered Enpass's https traffic, which led to glitches. I put Enpass in exceptions and it worked.