September 19, 20223 yr When I revoke Enpass on Mac, I have to use touch id twice every time to have the full window available. 1. I revoke Enpass running in the background. I select "Touch ID", use it. Accepted. 2. Enpass opens in a small pop-up window. I want the full window instead. 3. Enlarge Enpass by pressing Cmd-E. It requires password entry again! And strange enough, I have to click on the touch id bubble again, then do touch id. Now I have the full window. What's wrong, that I need a double login and so many action to open an already running Enpass? Any configuration issues? Bug? If this is a bug, I would accept to not having the pop-up window first, but always start revoked Enpass in full window mode. How to? BTW, using latest macOS and latest Enpass version. Kind regards, Passer.
September 20, 20223 yr Hi @Passer For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me and I'll have this investigated for you - The version of the Enpass app and OS you are using. A screenshot of any error occurring would be helpful.
September 21, 20223 yr Author Thanks, @Abhishek Dewan, for reply. The re-installation already happened after updating macOS. Mac OS: Latest, Monterey, version 12.6 Enpass Pro version 6.8.2 (1082) Screen shots in macOS: 1. After revoking from menu bar: 2. Small pop-up window: 3. After pressing Cmd-E to get a full window: 4. I am asked for "touch id": 5. After touch id the main window opens in full window:
September 22, 20223 yr @Passer Thank you for sharing the details. I have forwarded this concern to our testing team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3103
September 23, 20223 yr Hi @Passer We were able to reproduce the bug on our end, due to which this issue is occurring. Our dedicated development team is now working on fixing it, and a patch addressing this issue will be released for future Enpass versions. We appreciate your co-operation and support in the interim.
September 26, 20223 yr Author I wonder why I should be the first one, complaining about that. This strange behavior is not only in the latest version of Enpass on Mac, but since a long time. Anyhow, would be fine to have this annoying issue to be fixed.
December 4, 20223 yr Author @Abhishek Dewan now 3 months are gone. Latest version installed - same strange behaviour! When can we expect a fixed version for Mac? Kind regards, Passer.
December 5, 20223 yr Hi @Passer Our development team is already aware of this issue, and they are working on resolving it. Unfortunately, I will be unable to share any ETA right now but rest assured, I will be sure to post any updates regarding a fix on this forum.
January 13, 20233 yr Author @Abhishek Dewan Happy New Year to you! Another month is gone. Another Enpass version appeared. Same strange behavior as mentioned in September last year. What about a fix?
January 23, 20233 yr Author @Abhishek Dewan Seems, my feedback is not helpful. Seems, there's no need from Enpass team to reply. Seems, this is bad behavior. Any updates, Abhishek Dewan?
January 24, 20233 yr Hi @Passer I can certainly understand your disappointment in this matter. I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.
April 5, 20232 yr Author @Abhishek Dewan Now three more months are gone. Any progress on that? Why not? Kind regards, Andreas.
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