Password requested twice when re-opening Enpass

[Passer]

When I revoke Enpass on Mac, I have to use touch id twice every time to have the full window available.

1. I revoke Enpass running in the background.
I select "Touch ID", use it. Accepted.

2. Enpass opens in a small pop-up window.
I want the full window instead.

3. Enlarge Enpass by pressing Cmd-E.
It requires password entry again!
And strange enough, I have to click on the touch id bubble again, then do touch id.
Now I have the full window. 

What's wrong, that I need a double login and so many action to open an already running Enpass?

Any configuration issues? Bug?

If this is a bug, I would accept to not having the pop-up window first, but always start revoked Enpass in full window mode. How to?

BTW, using latest macOS and latest Enpass version.

Kind regards,
Passer.

[Abhishek Dewan]

Hi @Passer

For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me and I'll have this investigated for you -

1. The version of the Enpass app and OS you are using.
2. A screenshot of any error occurring would be helpful.

[Passer]

Thanks, @Abhishek Dewan, for reply.

The re-installation already happened after updating macOS.

• Mac OS: Latest, Monterey, version 12.6
• Enpass Pro version 6.8.2 (1082)

Screen shots in macOS:

1. After revoking from menu bar:

 

2. Small pop-up window:

3. After pressing Cmd-E to get a full window:

4. I am asked for "touch id":

 

5. After touch id the main window opens in full window:

 

[Abhishek Dewan]

@Passer

Thank you for sharing the details.

I have forwarded this concern to our testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3103

[Abhishek Dewan]

Hi @Passer

We were able to reproduce the bug on our end, due to which this issue is occurring. Our dedicated development team is now working on fixing it, and a patch addressing this issue will be released for future Enpass versions. We appreciate your co-operation and support in the interim.

[Passer]

I wonder why I should be the first one, complaining about that.

This strange behavior is not only in the latest version of Enpass on Mac, but since a long time.

Anyhow, would be fine to have this annoying issue to be fixed.

[Passer]

@Abhishek Dewan now 3 months are gone. Latest version installed - same strange behaviour!

When can we expect a fixed version for Mac?

Kind regards, 

   Passer.

[Abhishek Dewan]

Hi @Passer

Our development team is already aware of this issue, and they are working on resolving it. Unfortunately, I will be unable to share any ETA right now but rest assured, I will be sure to post any updates regarding a fix on this forum.

[Passer]

@Abhishek Dewan  Happy New Year to you!

Another month is gone.

Another Enpass version appeared.

Same strange behavior as mentioned in September last year.

What about a fix?

[Passer]

@Abhishek Dewan 

Seems, my feedback is not helpful.

Seems, there's no need from Enpass team to reply.

Seems, this is bad behavior.

Any updates, Abhishek Dewan?

[Abhishek Dewan]

Hi @Passer

I can certainly understand your disappointment in this matter.

I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.

[Passer]

@Abhishek Dewan 

Now three more months are gone.

Any progress on that?

Why not?

Kind regards, 

   Andreas.

[Passer]

@Abhishek Dewan 

Now four more months are gone.

Any news to help us?