My Android phone hasn't synched with my PC's OneDrive in a month.

[Punk Funk]

I've Verified the OneDrive name on both devices.   Also tried unsuccessfully using wifi sync setup on my phone (both QR & Manual).  Yet, my phone's vault is a month old and shows a different number of items.   How do I get the phone re-synched?

[Abhishek Dewan]

Hi @Punk Funk

For troubleshooting purposes, please try the below steps -

1. Create a manual backup of this vault, then remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from OneDrive'. Please proceed with it and after doing it, enable the synchronization again first on your PC, then on your Android device.

2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic and share the results with me.

3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

4. After creating a manual backup of your data on your Android device, try reinstalling the app.

If the issue persists, please share the version of the Enpass app, OS and a screenshot of the error occurring on the Enpass Android device with me and I’ll have this investigated for you.