Error code: 1307018 in Nextcloud sync

[davidc]

"Something went wrong while syncing with NextCloud. Error code: 1307018"

Could that be a less helpful error message? Where is the logfile so I can see what actually went wrong?

The Nextcloud instance is running fine and all desktop and mobile Nextcloud clients are syncing just fine.

[davidc]

Enpass Windows 6.8.4 (1167)

[Abhishek Dewan]

Hi @davidc

The error code 18 is a curle error. The error code 907018/1307018 means -

 

For more details you can also refer to this link: https://curl.se/libcurl/c/libcurl-errors.html

#SI-3210

[davidc]

It seems the file was corrupted somehow, possibly by the iOS client where I just changed a password for the first time in years.

occ files:scan rebuilds the index and makes the curl error go away

Sync then results in: "It seems that password of data on NextCloud has been changed lately. Please enter the new password to continue sync."

Entering my master password does not work, so I guess the file has been corrupted.

I am not given the option to push the latest version from my laptop to Nextcloud, what is the safest way to do this without losing any data? I know the vault on my laptop is currently good.

I see the file on my laptop is named Vaults\primary\vault.enpassdb whereas the vault on Nextcloud is named Enpass/vault.enpassdbsync i.e. has a different file extension. Can I overwrite the .enpassdbsync with the .enpassdb from my laptop or is it in a different format? Or should I copy this file instead from my laptop: Enpass\.sync\primary\Nextcloud.enpassdbsync ?

[Abhishek Dewan]

Hi @davidc

Since you mentioned that the Enpass Vault on your laptop is good, kindly ensure that it is also up to date with all your passwords and create a manual backup. Then disconnect the synchronization from your laptop (and any other devices), remove the Enpass data from your Nextcloud server and set up synchronization again. Once done, you can reinstall the Enpass app on your iOS device.

[davidc]

Thanks, it is all good again now.

[Jameswalter]

Try syncing once again? Make sure you have taken the backup before deleting data on the web account.

 

Regards,
james

[Fabian1]

I have this error code now for the repeated time - on the Mac when I have changed something on the iPhone on the tesor. It's annoying to have to disconnect, delete and reconnect the vault every time. Can you finally do your job and fix the many bugs in Enpass? What do we pay for month after month?

By the way: Latest MacOS, Latest Mac Enpass, Latest iOS, Latest iPhone Enpass.

[Abhishek Dewan]

Hi @Fabian1

As mentioned in the post above, error code 18 is a curle error. I have also posted a description of the same along with a link for reference. If you would like us to investigate this concern for you, kindly DM me the exact version of the Enpass app and OS you are using, along with a demo Nextcloud account with its username, URL and password.

[Fabian1]

I can solve the problem, if I change something on the iPhone and sync there. After that I can sync with the Mac again. This is a workaround.

[davidc]

Yes this is happening repeatedly now. Latest Enpass for Windows 6.8.5. Latest Enpass for iOS 6.8.6. 

[Abhishek Dewan]

Hi @davidc

Thank you for letting us know that you are again facing this issue.

I'm discussing this case with our dedicated team and will get back to you soon with an update.

[Abhishek Dewan]

Hi @davidc

To investigate this concern further, our team of experts will require some additional information. Kindly create a Demo account and DM me its username, password and URL.

We appreciate your cooperation in this case.

[AcidKat]

Hi @Abhishek Dewan I have the same problem here. The error code 1307018 was shown when I tried to sync from my Mac.

I tried:

• disconnecting, reconnecting --> no success
• disconnecting iPhone and Mac, deleting the vault on the nextcloud, connecting the Mac again --> no success
• disconnecting iPhone and Mac, deleting the vault on the nextcloud, connecting the iPhone again --> error code 1308413

Can you help me out with this issue?

[Abhishek Dewan]

Hi @AcidKat

Welcome to the Enpass Forums.

I will gladly get this investigated for you. Please share the below details with me -

1. The version of the Enpass app and OS you are using on all your devices.
2. Kindly create a Demo account and DM me its username, password and URL.