autofill Autofill not working

[steve77054]

Autofill is not working in my Safari browser. It does work from the Enpass menu bar icon, but it does not have the little Enpass logo in a login box to press for autofill.

I have tried disabling and re-enabling the extension. I have deleted the app and re-installed it.

I am running a M2.

Enpass v6.8.4.

MacOS Ventura 13.2.

Purchased from the Apple Mac App Store.

Edited February 11, 2023 by steve77054
Forgot detail

[Abhishek Dewan]

Hi @steve77054

Welcome to the Enpass Forums.

For troubleshooting purposes, please refer to the below troubleshooting steps -

1. I would also suggest checking that you have the latest version of browser installed. Also, Go to Safari Preferences > Extensions > Enpass. Click the checkbox next to Enpass Extension in the sidebar. Click the Turn On button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords.
   Note - If this Setting is enabled, try disabling and enabling it again.

2. Try clearing the cache and cookies of the browser.

3. Ensure that you have enabled 'Show Inline Popup menu' for your browser. You can refer to the steps in this link.

If the issue persists, please share the below details and I'll have this further investigated for you -

1. The version of the Safari browser and Enpass Extension you are using.
2. Are you facing this issue with any other browsers as well?
3. Are you facing this concern with all the webpages or any particular ones? Kindly share the URL of a few.

 

[steve77054]

It was the third option, it wasn't enabled.

Thanks.