The update to Enpass 6.9.0.1465 cannot be installed. It crashes all the time.

[StB]

The update to Enpass 6.9.0.1465 cannot be installed. It crashes all the time on Mac OS Ventura + Sonoma.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 49A160F1-DAA3-4074-9E31-6F4D8995B2DE
CrashReporter Key:   E81DA1F1-42CF-E280-D489-BA76A3BA328B
Hardware Model:      MacBookPro18,4
Process:             Installer [14798]
Path:                /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier:          com.apple.installer
Version:             6.2.0 (1131)
Code Type:           X86-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.apple.installer [1072]

Date/Time:           2023-07-23 17:56:14.7820 +0200
Launch Time:         2023-07-23 17:56:14.2889 +0200
OS Version:          macOS 13.4.1 (22F770820d)
Release Type:        User
Report Version:      104

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Codes: 0x0000000000000001, 0x0000000000000020
VM Region Info: 0x20 is not in any region.  Bytes before following region: 140703125975008
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      VM_ALLOCATE (reserved)   7ff7ffd7b000-7ff7ffd7e000 [   12K] r--/r-- SM=NUL  ...(unallocated)
Termination Reason: SIGNAL 11 Segmentation fault: 11
Terminating Process: exc handler [14798]

Triggered by Thread:  0

Thread 0 Crashed:
0   runtime                               0x7ff7ffd3a0ac 0x7ff7ffd36000 + 16556

Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000022   x1: 0x0000000000000020   x2: 0x00007ff7ffd599d0   x3: 0x0000000000000002
    x4: 0x0000000000000001   x5: 0x00007ff7ffd62983   x6: 0x0000000000000020   x7: 0x00007ff7ffd6297c
    x8: 0x515bb0950cdc00cc   x9: 0x515bb0950cdc00cc  x10: 0x00007ff7ffd67b99  x11: 0x00007ff7ffd67b99
   x12: 0x0000000000000078  x13: 0x000000000000001e  x14: 0x00007ff7ffd59980  x15: 0x00007ff7ffd67b11
   x16: 0x00007ff7ffd67b12  x17: 0x000000030d6fa9c7  x18: 0x000000030d6faf8b  x19: 0x00007ff7ffd67b11
   x20: 0x0000000000000022  x21: 0x00007ff7ffd67f11  x22: 0x00007ff7ffd61ddf  x23: 0x000000030d6faaf0
   x24: 0x000000010cb1c2e0  x25: 0x0000000000000248  x26: 0x0000000000000009  x27: 0x0000000204be2000
   x28: 0x0000000000000001   fp: 0x000000030d6fa9f0   lr: 0x00007ff7ffd53b78
    sp: 0x000000030d6fa9f0   pc: 0x00007ff7ffd3a0ac cpsr: 0x60001000
   far: 0x0000000000000020  esr: 0x92000005 (Data Abort) byte read Translation fault

Binary Images:
       0x204b3a000 -        0x204bd5fff dyld (*) <5db85b72-c63a-3182-91e5-5c942ec30e48> /usr/lib/dyld
    0x7ff7ffd36000 -     0x7ff7ffd65fff runtime (*) <c4d322c3-30c5-3c52-adb8-2fd12ec92bc0> /usr/libexec/rosetta/runtime
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"Installer","timestamp":"2023-07-23 17:56:14.00 +0200","app_version":"6.2.0","slice_uuid":"46682db7-88e5-37ea-929a-f729e3875dad","build_version":"1131","platform":0,"bundleID":"com.apple.installer","share_with_app_devs":1,"is_first_party":1,"bug_type":"309","os_version":"macOS 13.4.1 (22F770820d)","roots_installed":0,"name":"Installer","incident_id":"49A160F1-DAA3-4074-9E31-6F4D8995B2DE"}
{
  "uptime" : 30000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro18,4",
  "coalitionID" : 1072,
  "osVersion" : {
    "train" : "macOS 13.4.1",
    "build" : "22F770820d",
    "releaseType" : "User"
  },
  "captureTime" : "2023-07-23 17:56:14.7820 +0200",
  "incident" : "49A160F1-DAA3-4074-9E31-6F4D8995B2DE",
  "pid" : 14798,
  "translated" : true,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-07-23 17:56:14.2889 +0200",
  "procStartAbsTime" : 736035975160,
  "procExitAbsTime" : 736047680678,
  "procName" : "Installer",
  "procPath" : "\/System\/Library\/CoreServices\/Installer.app\/Contents\/MacOS\/Installer",
  "bundleInfo" : {"CFBundleShortVersionString":"6.2.0","CFBundleVersion":"1131","CFBundleIdentifier":"com.apple.installer"},
  "buildInfo" : {"ProjectName":"Installer","SourceVersion":"1131000000000000","BuildVersion":"1351"},
  "storeInfo" : {"deviceIdentifierForVendor":"612469B7-188D-50DB-B1E2-5FAF3F6A58A8"},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.apple.installer",
  "crashReporterKey" : "E81DA1F1-42CF-E280-D489-BA76A3BA328B",
  "codeSigningID" : "com.apple.installer",
  "codeSigningTeamID" : "",
  "codeSigningFlags" : 570522369,
  "codeSigningValidationCategory" : 1,
  "codeSigningTrustLevel" : 0,
  "wakeTime" : 884,
  "sleepWakeUUID" : "CA1B60B4-2941-41F3-9ECD-F861F95E0856",
  "sip" : "enabled",
  "vmRegionInfo" : "0x20 is not in any region.  Bytes before following region: 140703125975008\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      VM_ALLOCATE (reserved)   7ff7ffd7b000-7ff7ffd7e000 [   12K] r--\/r-- SM=NUL  ...(unallocated)",
  "exception" : {"codes":"0x0000000000000001, 0x0000000000000020","rawCodes":[1,32],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000020"},
  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":14798},
  "vmregioninfo" : "0x20 is not in any region.  Bytes before following region: 140703125975008\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      VM_ALLOCATE (reserved)   7ff7ffd7b000-7ff7ffd7e000 [   12K] r--\/r-- SM=NUL  ...(unallocated)",
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":394391,"threadState":{"x":[{"value":34},{"value":32},{"value":140703125838288},{"value":2},{"value":1},{"value":140703125875075},{"value":32},{"value":140703125875068},{"value":5862473494165192908},{"value":5862473494165192908},{"value":140703125896089},{"value":140703125896089},{"value":120},{"value":30},{"value":140703125838208},{"value":140703125895953},{"value":140703125895954},{"value":13110323655},{"value":13110325131},{"value":140703125895953},{"value":34},{"value":140703125896977},{"value":140703125872095},{"value":13110323952},{"value":4507943648},{"value":584},{"value":9},{"value":8669503488,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125814136},"cpsr":{"value":1610616832},"fp":{"value":13110323696},"sp":{"value":13110323696},"esr":{"value":2449473541,"description":"(Data Abort) byte read Translation fault"},"pc":{"value":140703125708972,"matchesCrashFrame":1},"far":{"value":32}},"frames":[{"imageOffset":16556,"imageIndex":1}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 8668815360,
    "size" : 638976,
    "uuid" : "5db85b72-c63a-3182-91e5-5c942ec30e48",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 140703125692416,
    "size" : 196608,
    "uuid" : "c4d322c3-30c5-3c52-adb8-2fd12ec92bc0",
    "path" : "\/usr\/libexec\/rosetta\/runtime",
    "name" : "runtime"
  },
  {
    "size" : 0,
    "source" : "A",
    "base" : 0,
    "uuid" : "00000000-0000-0000-0000-000000000000"
  }
],
  "vmSummary" : "ReadOnly portion of Libraries: Total=1168K resident=0K(0%) swapped_out_or_unallocated=1168K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n                                   VIRTUAL   REGION \nREGION TYPE                           SIZE    COUNT (non-coalesced) \n===========                        =======  ======= \nRosetta Generic                         8K        2 \nRosetta IndirectBranch (reserved)      32K        1         reserved VM address space (unallocated)\nRosetta JIT                         128.0M        1 \nSTACK GUARD                          56.0M        1 \nStack                                8176K        1 \nVM_ALLOCATE (reserved)                 12K        2         reserved VM address space (unallocated)\n__DATA                                 80K        3 \n__DATA_CONST                           32K        1 \n__DATA_DIRTY                           16K        1 \n__LINKEDIT                            368K        4 \n__TEXT                                816K        2 \nmapped file                           676K        7 \n===========                        =======  ======= \nTOTAL                               194.0M       26 \nTOTAL, minus reserved VM space      193.9M       26 \n",
  "legacyInfo" : {
  "threadTriggered" : {

  }
},
  "logWritingSignature" : "384cc7d80e57419beb46c3580189ce5a01644458",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "61675b89201f677a9a4cbd65",
      "factorPackIds" : {
        "HEALTH_FEATURE_AVAILABILITY" : "647fcfcf5c90e475dbce1ce0"
      },
      "deploymentId" : 240000058
    },
    {
      "rolloutId" : "62fe74515312cd4599bd3c80",
      "factorPackIds" : {
        "MYRIAD_BOOSTS" : "62fe74805312cd4599bd3c81"
      },
      "deploymentId" : 240000006
    }
  ],
  "experiments" : [

  ]
},
  "reportNotes" : [
  "dyld_process_snapshot_get_shared_cache failed"
]
}

 

[Abhishek Dewan]

Hi @StB

I sincerely apologize for the inconvenience this matter has caused you. Rest assured, I am currently in communication with our dedicated team regarding your case, and I will provide you with an update shortly.

In the meantime, please download the Enpass app from Mac AppStore and let me know if the app is still crashing for you. Your patience and understanding are highly appreciated during this process.

#SI-3407

[rwright]

Has this issue been resolved?  I've a new version notice from the Mac AppStore and am reluctant to install it until it's verified to be stable.

 

Thanks!

[Abhishek Dewan]

Hi @rwright

Feel free to update your Enpass app to the latest version 6.9.0, and the update should proceed smoothly without any problems. Should you encounter any issues during the update process, please don't hesitate to share your concerns in this forum, and I'll be more than happy to assist you promptly