Enpass jumps to different / random record after saving

[maxXx]

Hi, 

I am running Enpass MS Store version 6.91.1512.0 on Windows 11.

Enpass jumps to a random record after changing a any value.

I have around 1200 items in my valut. I have to change all the items one by one and this is extremely frustrating.
Scrolling items is very slow and often randomly jumps to other items.

+ this graphical glitches when i searching 

 

Edited October 8, 2023 by maxXx

[Abhishek Dewan]

Hi @maxXx

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, could you please also share a short video showing this issue (with Dummy data) on support@enpass.io? Also, do mention this forum.

[maxXx]

Thank you @Abhishek Dewan

I did a backup, deleted all the app files, did a clean install and the problem still persists.

When you delete an item or save a change to an item from the vault, the list jumps to the beginning or randomly to another item in the vault.

....and this:

Tried turning off loading service icons from internet but no change.

Edited October 10, 2023 by maxXx

[Abhishek Dewan]

Hi @maxXx

I appreciate you taking the time and sharing all the details with me. I'm discussing this case with our dedicated team and will get back to you soon with an update. Thank you for your patience in the meantime.

#SI-3502

[maxXx]

Thank u @Abhishek Dewan

I would add that... this bug happens to me in Enpass on Winodws 10 (22H2) and Windows 11 - MS Store version with OneDrive sync.

[Abhishek Dewan]

Hi @maxXx

Following an extensive investigation into this matter, we have effectively reproduced the identified bug. Our committed development team is currently focused on resolving this issue as a matter of utmost importance. Moreover, future updates will incorporate the required fixes for this glitch. We genuinely appreciate your understanding and cooperation during this interim period.

[maxXx]

Is there any update?

[threadstone]

Sounds like the problem I have too. 

Any news about the update?

[Abhishek Dewan]

Hi @threadstone

Our development team is aware of this bug and is already working on fixing this concern. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

[threadstone]

5 hours ago, Abhishek Dewan said:

Hi @threadstone

Our development team is aware of this bug and is already working on fixing this concern. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

Thank you very much for the fast feedback (here and also at my support ticket).

I hope it will be fixes very fast because it's really a annoying bug.

[maxXx]

Any news about this problem? 

[threadstone]

I got the new version (6.9.3 (1593) but the problem is still here...

[threadstone]

Any news about this topic? It would be nice if there was an update that would fix this problem very quickly.

[threadstone]

@Abhishek Dewan any news about this topic? It's open since nearly one near.