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Enpass 6.9.1 crashes on Mac


tomex
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Hi, 

 

We use Mac Ventura 13.6 and Enpass 6.9.1.

 

Unfortunately the app crashes a few seconds after I entered the master password.

There is a window telling "Enpass wurde unerwartet beendet."

 

I have already deinstalled and reinstalled Enpassed a several times. Same error occors ...

 

I hope you can help me!

 

Best regards

Thomas

 

See log attached.


 

Bildschirmfoto 2023-10-30 um 12.36.51.png

Bildschirmfoto 2023-10-30 um 12.29.01.png

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Hi @tomex

Our team is still looking into this concern for you. In the meantime, kindly share the below details with me -

  1. Are you using any cloud service? If yes, please confirm the name.

  2. What is the number of vaults and approximate Item count in Enpass?

  3. Are you able to use Enpass in any other synced device?

  4. Try using the Enpass app Website version from our official website  and see if crash is happening there too?

We appreciate your cooperation in this matter.

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