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Posted (edited)

hi,

i have a problem with the generated one time codes i tried to login in my account on nintendo and on playstation but both platform 

says the codes a not valid the only way to login is to use the backup codes. 

I tried to use the codes from my ios device they also not accepted

Is there a bug in the latest releases?

 

I'm on Windows 11 Enpass Client 6.9.5 (1639)

Edited by ReneOtto
  • ReneOtto changed the title to TOTP One Time Codes not working
Posted
17 hours ago, ReneOtto said:

Windows Timezone is set to automatic

That’s good. Have you compared both codes, Windows and iOS if they are the same? (Open both apps and have a look at the same time at both codes)

 

if they are not, something is out of sync.

  • Like 1
  • 4 months later...
Posted

Was seeing this problem today.  Windows 11.  I'm in The Pacific time zone (GMT-8), but it's currently DST, so I'm *actually* GMT-7.

I had Windows set to Pacific GMT-8, with "adjust for daylight saving time automatically" checked.  My clock was correct.

However, Enpass was generating incorrect OTP codes.

I was only able to work around the problem by *unchecking* "adjust for daylight saving time automatically" and changing my time zone to Mountain time (GMT-7).  It seems wrong that I should have to do that.

My guess is that Enpass is not properly handling the "adjust for daylight saving time automatically" checkbox, and thought I was still GMT-8.

Posted

Thank you for sharing the details and your efforts in providing information.  

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. 
#SI-3927

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