PIN isn't working after a while

[sgrienen]

Dear Support,

I don't know how to describe the issue, but let me try this way : I'm running EnPass on my Mac, and sometimes, when I'm not touching my device for a few days, coming back on EnPass, when it's trying to unlock, it's asking me for the PIN, and when I enter it, it says it's wrong !? Even when I retry a few times, ensuring I'm typing slowly... So I skip that and go for the full password, which then works fine. I even already tried changing the PIN, but it happened again today. I'm not using a Magic Keyboard with the Touch ID, I'm on a Mac Mini with some Logitech external keyboard, so no other "hardware" security chip except what's in the Mac Mini itself.

Any idea ?

Regards,

Stéphane

[Wade]

This has been happening for a year or so now and there has been no fix. I have found no work-around. I reinstalled, changed the PIN, nothing fixes it. You just have to live with entering the PIN 3 times, ignore the error, and then enter master password.

[Amandeep Kumar]

To help us investigate the issue, please provide the following details: 

• Enpass and OS version of your machine. 

• Share a screen recording of the issue, as it will help us better understand the problem. 

Feel free to let me know if you have any specific details or questions you'd like to discuss. 

 

[oaks]

i'm having the same issue at least for a year now. latest version of enpass and latest update of macos sequoia installed.

screen recording would simply show "invalid pin entered" so i don't know if it's really useful..

[Amandeep Kumar]

We recommend reporting it directly to our support team at support@enpass.io so they can investigate it further. When you reach out, please include the following details:

• Your Enpass app version

• Your macOS version

• A brief description of the issue (even if repetitive)

• Any recent changes to your system or Enpass settings

This information will help the team pinpoint the root cause and provide a more targeted resolution.