In a fresh installation, after pressing the restore purchase button the app gets stuck showing the loading gif and nothing happens.

iPhone 6 plus

iOS 12.1.4

Enpass version:  6.0.4 (222)

 

Edited March 14, 20196 yr by jcalonso

Hey @jcalonso 

Sorry for the trouble you are going through.

To restore the pro version on your iOS device, please re-install Enpass with the same Apple ID with which you have purchased Enpass earlier.

NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.

Thanks!

Hi, I've the same issue. I already tried to reinstall, but I changed the Mail Adress of my Apple-ID in the meantime, so I think I cannot restore :-/ Any ideas?

25 minutes ago, matz said:

Hi, I've the same issue. I already tried to reinstall, but I changed the Mail Adress of my Apple-ID in the meantime, so I think I cannot restore :-/ Any ideas?

Hi,

I had an issue on one client's iPhone where I need to make sure all the OS updates were installed before I could upgrade and get the paid version working.

3 minutes ago, Dentonthebear said:

Hi,

I had an issue on one client's iPhone where I need to make sure all the OS updates were installed before I could upgrade and get the paid version working.

My Phone is up2date, all Apps are up2date and I don't use any Beta atm.

I have the same issue. Bought the Enpass on the same AppStore login I'm trying to restore now. Just hangs….

Hi enpass team,

I have the same problem. The purchased Pro version can not be restored. The recovery process hangs. I have already reinstalled the app without being able to fix the problem.

Please fix the problem, at the moment it is not possible to use the app

thanks

Did this get resolved as I have a user here with the exact same problem.  They're on the latest update of iOS12 and the latest version of the app which has already been deleted and re-downloaded from the app store.