kteender Posted June 17, 2019 Report Share Posted June 17, 2019 Hey has anybody else had an issue where, when they try to restore the iOs app from a file or from WiFi, and are prompted to enter the "file's master password," the app says their password is "invalid" always? I typed my master password in over 20x and it said invalid when I'm certain it was correct. Link to comment Share on other sites More sharing options...
chthonic Posted June 23, 2019 Report Share Posted June 23, 2019 I am having the same issue with an Android restore as well. I use ubuntu linux on desktop side and as my master enpass vault - then after erasing everything on Android, I am trying to restore from the Linux backup file. enpass Android does not recognise the master password of the backup file. - I am unable to use enpass on the mobile now. all this started because of Android sync over local folder is frustrating and did not work / but that is a separate topic. Link to comment Share on other sites More sharing options...
Dentonthebear Posted June 23, 2019 Report Share Posted June 23, 2019 Does the file password match the local password, i.e. did you set it up on a different system which had a different master password? Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 24, 2019 Report Share Posted June 24, 2019 Hey guys, Sorry for the trouble you are going through. To investigate further on this issue I want a little input from your side. Kindly drop us an Email at support@enpass.io along with these details: On which all devices (along with OS version) are you using? Which Enpass version are you using on each device? Which cloud services are you using to sync? Have you recently changed your master password in any devices? Does your master password contains any special character? Are you able to access all your Enpass data on other devices? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
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