Jump to content

ios restore bug - masterpassword invalid

Recommended Posts

Hey has anybody else had an issue where, when they try to restore the iOs app from a file or from WiFi, and are prompted to enter the "file's master password," the app says their password is "invalid" always? I typed my master password in over 20x and it said invalid when I'm certain it was correct. 

Share this post

Link to post
Share on other sites

I am having the same issue with an Android restore as well.
I use ubuntu linux on desktop side and as my master enpass vault - then after erasing everything on Android, I am trying to restore from the Linux backup file.
enpass Android does not recognise the master password of the backup file. - I am unable to use enpass on the mobile now.

all this started because of Android sync over local folder is frustrating and did not work / but that is a separate topic.

Share this post

Link to post
Share on other sites

Hey guys,

Sorry for the trouble you are going through.

To investigate further on this issue I want a little input from your side. Kindly drop us an Email at support@enpass.io along with these details:

  • On which all devices (along with OS version) are you using?
  • Which Enpass version are you using on each device?
  • Which cloud services are you using to sync?
  • Have you recently changed your master password in any devices?
  • Does your master password contains any special character?
  • Are you able to access all your Enpass data on other devices?

Thanks for your co-operation.


Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...