kopernikus Posted July 13, 2019 Report Share Posted July 13, 2019 Hi there, I just bought the desktopversion for the mac because I wanted to use the TouchID-Login. I enabled TouchID in the settingsmenue. Now everytime I quit Enpass and reopen it - the setting is desabled and Touc ID can't be used für the Login (starting Enpass). It's forgetting the setting! Any Ideas? Nik Link to comment Share on other sites More sharing options...
Guest Vikram Dabas Posted July 15, 2019 Report Share Posted July 15, 2019 Hi @kopernikus Sorry for the inconvenience caused. Once the Touch ID is enabled, the Enpass app asks for the Master Password only when the app is freshly started. To avoid this, once the app is opened please keep it running in the Menu bar (instead of quitting it) and it will ask for the Touch ID until the app or system is restarted. You can enable it via Enpass settings > General > Run > Enable the Show Enpass in Menu bar. Hope this helps! Link to comment Share on other sites More sharing options...
pant85 Posted August 1, 2019 Report Share Posted August 1, 2019 I have the same problem with my PC desktop. I also tried to keep Enpass running in the Menu bar, but the quick release using Windows Hello setting doesn't keep active Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted August 2, 2019 Report Share Posted August 2, 2019 Hi @pant85 Sorry for the inconvenience caused. Our dev team is already working on this issue and a fix will be available soon. Thanks for co-operation! Link to comment Share on other sites More sharing options...
Dom Nik Posted December 15, 2019 Report Share Posted December 15, 2019 Hi Enpass-Team, the problem seems to be back in version 6.3.2 on macOS. TouchID is enabled in the settings but this setting is not saved. You can lock and unlock the database without closing the window exactly once. On the second try, the TouchID setting is lost and TouchID is not displayed for unlocking anymore. It's also the same when closing the window and/or closing the program completely. Best Regards Dom Link to comment Share on other sites More sharing options...
planetwilson Posted December 15, 2019 Report Share Posted December 15, 2019 (edited) Enpass is always asking me for my password on my Mac. I keep setting the Touch ID switch but it always reverts back and doesn't maintain the setting. This is on a 16" MacBook pro on Catalina with version 6.3.2 Edited December 15, 2019 by planetwilson Link to comment Share on other sites More sharing options...
HeikoR Posted December 15, 2019 Report Share Posted December 15, 2019 Same here on my MacBook Pro on Catalina with Enpass 6.3.2 Link to comment Share on other sites More sharing options...
J P Posted December 15, 2019 Report Share Posted December 15, 2019 8 hours ago, Dom Nik said: Hi Enpass-Team, the problem seems to be back in version 6.3.2 on macOS. TouchID is enabled in the settings but this setting is not saved. You can lock and unlock the database without closing the window exactly once. On the second try, the TouchID setting is lost and TouchID is not displayed for unlocking anymore. It's also the same when closing the window and/or closing the program completely. Best Regards Dom I am having the same problem. Link to comment Share on other sites More sharing options...
doitian Posted December 16, 2019 Report Share Posted December 16, 2019 On 12/15/2019 at 6:26 PM, Dom Nik said: Hi Enpass-Team, the problem seems to be back in version 6.3.2 on macOS. TouchID is enabled in the settings but this setting is not saved. You can lock and unlock the database without closing the window exactly once. On the second try, the TouchID setting is lost and TouchID is not displayed for unlocking anymore. It's also the same when closing the window and/or closing the program completely. Best Regards Dom Same here, Enpass 6.3.2 (582) Link to comment Share on other sites More sharing options...
Mikey2233 Posted December 17, 2019 Report Share Posted December 17, 2019 I'm having the same problem with 6.3.2 on my Max running MacOS 10.15.2. Quite annoying since I have a long password and using Enpass a lot each. Link to comment Share on other sites More sharing options...
planetwilson Posted December 17, 2019 Report Share Posted December 17, 2019 Yes same here - please fix this asap - it is driving me mad. I have a non-trivial long master password and typing it in all the time is incredibly frustrating. Link to comment Share on other sites More sharing options...
Kashish Posted December 17, 2019 Report Share Posted December 17, 2019 Hey all, Inconvenience is regretted. We've already reproduced and found the bug for the "Touch ID" issue. A fix is under way and will be available in the next update. We hope to release the fix soon. Thanks. 4 Link to comment Share on other sites More sharing options...
Peter_b Posted December 18, 2019 Report Share Posted December 18, 2019 Same here, sucks as quite uncomfy. Link to comment Share on other sites More sharing options...
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