Well, at least it's nice to see that it's not just me getting this error... sigh.

Enpass really should gift us some additional free lifetime licenses (or similar) for this debacle.

 

Clearly, they don’t GAF considering the last post was 13 hours ago. 
 

 

OK.
It's fixed now.

Thank you.

Was able to logon ok.

Now unable, broken again. Same error as before.

it still doesn't work for me

It worked for me for a couple of hours, now it suddenly stopped working again.

For you guys still having trouble.

Have you tried rebooting?
Have you tried updating the Microsoft Store? First close Enpass, if it's running.

Everything is up to date for me. A reboot was also performed. I've had enough!!!!
Can the support maybe do a little more than "blabla"

Still not working for me. I will have to look for alternatives during the Black Friday

I have the same problem, not solved for me.

same here, updated, rebooted still no go.. (still have to use portable version).

@Tobi agree - subscription model is something I would like to avoid as well - especially when I want to host my vaults in my cloud - not their.  I was using KeePass before Enpass, but it wasn't comfortable enough - it was some kinda complicated if you wanted to use it cross platform with one vault.

Will do new research and then post what I will find, but I still have to catch up from yesterday (because I was not able to log in because I was left without my passwords). So weekend is probably my time to search..

After I uninstalled the "Windows Store version" and installed the "website version", it works again.

Apparently, the problem doesn't only affect Enpass though, there are apparently other apps in the Windows Store as well.

Also the exact same problem here ...... jeez and i need my passwords

 

Broken again for me 

Does the website version notify you when there is an update out?

 doesnt work the store version.  can not install it. 

and still no answer of the enpass team.

 

really bad support!!!!

Still not working here. This should be fixed NOW.

How the f*** is this even possible? Strongly considering using another tool. 

For now, thanks to THE COMMUNITY here, i can get to my passwords using the web version.

I can't get my passwords since yesterday.

Why doesn't the support answer how long the problem will last?

Why doesn't the support write an easy to understand step-by-step guide how to work around this problem without deleting the database with the passwords when uninstalling the store version?

Guys, this is an extremely important password tool, there can be a lot of money involved. I expect fast, communicative and capable support? Where is it? t's a shame how they treat their paying customers here.

20 hours ago, Abhishek Dewan said:

Hi @all

If the website version is also showing the same error, then please remove the Enpass app completely from your system and then install the website version. You can refer to the below steps -

• Click your computer’s Start menu and type "Enpass".
• When Enpass is highlighted in the search results, select Uninstall from list of actions provided.
• When Enpass is uninstalled, your data is deleted automatically.

this worked for me; after deleting both the store version and the portable version, I installed the portable version again. Seamlessly using the OneDrive vault.

yes, the lack of support is the main reason I will go for another solution. In this kind of product this is unacceptable. I understand that it this could be problem on other side than Enpass developers. But the support team should have be the first one to spread the solutions/workarounds to minimize the impact on (paying) customers. There should be info on the website, pinned on the forums, spread through social media - there is a problem, we know about it, we are working on it, till we will solve it, you can temporarily access your passwords this way - if this would be done, I would even register to this forum - I would be happy that I'm slowed down by workarounds, but would accepted. This attitude is why I am disappointed and p*ssed. 

With the website version first thing i did was export my passwords UNENCRYPTED to a .txt file so at least i have a readable file with all my stuff... yeah, this is bad practice. Thanks enpass. But i can't trust your app anymore.

38 minutes ago, Boomlust said:

this worked for me; after deleting both the store version and the portable version, I installed the portable version again. Seamlessly using the OneDrive vault.

Is the database with the passwords deleted when uninstalling the Store version, or does it remain?

It is impossible how the support here deals with customers. I'll probably look for an alternative. unfortunately there are not many. most want an annual fee. I want to buy if lifetime. I'm glad that I only have lifetime from enpass and don't pay monthly for this strange store.

Same to me and on all clients I have installed. :-(

Still no update on what is happening exactly

Sorry, you forgot to purchase enpass premium plus 365 before one month,.. 

What a special support... awesome

 

If you have NO SYNC, remember, uninstall the store app will delete all your backups!

Edited November 2, 20223 yr by ExEPProHappyUser