Doubt you'll get a reply. So far they're not willing to do more than give the same standard reply.
Due to the LastPass changes, people are looking for a new password manager and due to the shady business practice, me and others have recommended people to steer away. It's a shame, but oh well...
Either stop with lifetime all together and honor all current subscriptions or stop with it all together.
I can understand a charge for the people who got pro for free, but for the people who paid...