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Rojma

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Posts posted by Rojma

  1. Windows Hello doesn't work on system boot, must restart Enpass

    in Windows 10 (Store)

    Posted · Edited by Rojma

    I am also having the problem of Windows Hello not working when first launching the app after first boot. However this problem only started to happen when I had to reimage my laptop. Before reimaging, it worked as expected and Windows Hello would always work, even after reboot. This tells me that my hardware does support the ability to do Full Time Windows Hello, and I can confirm that the laptop has an OEM TPM 2.0 chip that came with the laptop (not a TPM added after the fact). This tells me that it is a problem with the Enpass App, and not with my hardware.

    I am using the 6.6.3 (836) version of the app from the Windows Store on Windows 10 21H1. Below is the results from the WindowsAttestationTest app:

      

    21:25:40.0438434 HelloSupported::True
21:25:40.0578458 KCM::OpenStatus::NotFound
21:25:40.0588455 KCM::OpenFailed::RequestingCreate.
21:25:46.1298155 KeyRetrievalStatus::Success
21:25:48.0390590 GetAttestationStatus::Success
21:25:48.3560603 PublicKeySignStatus::Success
21:25:48.3560603

    If you need additional information to help troubleshoot and resolve this issue, I will gladly assist.

    Thank you.

  2. Enpass sync fails on all devices

    in Enpass Support & Troubleshooting

    Posted

    4 hours ago, Pratyush Sharma said:

    Hey All

    Apologies for the inconvenience.

    Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours.

    • For Desktops- The latest version is 6.6.0
    • For mobile- The latest version is 6.6.2

    Thanks.

    Thanks so much for the fix. Updating all my devices now.

  11. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted

    6 hours ago, pieth43 said:

    It proves that MIcrosoft changed something in their sync. Enpass accepts my masterpassword  to open my (local) vault, but sync with One-Drive delivers the error of bad password in One-Drive. It is NOT ME having a problem withe logging to One-Drive (I can reach One-Drive perfectly from any browser) , but it is Enpass. ( The problem of the sms-code indeed is a Microsoft problem).

    Are you having a problem with your OneDrive (Microsoft account) password or your Enpass master password trying to open the Enpass file on OneDrive? It is not clear from your posts.

  14. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted · Edited by Rojma

    48 minutes ago, pieth43 said:

    This weekend I had the same sync-error. I tried to disconnect and connect again with One-Drive, but this was mot the solution. In my opinion Microsoft has changed something in their interface. I tried to make changes in my account, but I had to verify myself by a number, sent to me with SMS, Their number contained 7 digits!. When I tried to fill this on their website, it seemed to be an error, because the number has to contain 8 digits.  I was so frustrated with these Microsoft account, that  I changed it in Enpass to sync with a Google-cloud. Afterwards I made a login to my One-Drive and have deleted the Enpass entry . Now it works fine without One-Drive!!

    This particular issue has nothing to with Microsoft or OneDrive. I can connect just fine to OneDrive. The issue I am having is that the password up on the sync site no longer works no matter where you try to sync from. If you are having problem connecting to OneDrive I would suggest you post on a Microsoft forum. From the sounds of it it is prompting you for a code from an authenticator but you are putting in a code from an SMS message or vice-versa.

  15. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted · Edited by Rojma

    @Garima Singh and @Pratyush Sharma I just had a strange problem which may be related. I uninstalled the debug version followed by deleting the local Enpass folders in Documents. I then installed Enpass version from the Microsoft Store. I opened it up and started the configuration wizard. I told it to sync with OneDrive and it connected to OneDrive with no issue. However when it prompted for my master password, it would not work. What I had to do instead was set up as a new user. When I set up as a new user and it asked me for a master password I used the same master password as before. From there I then told it to sync to OneDrive and it worked. I don't know why it was not taking my master password from the configuration wizard.

  17. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted

    Well I at least think I figured out what was going on with Enpass syncing with my OneDrive for business instead of my personal OneDrive. It wasn't that Enpass was syncing with OneDrive for Business - it was actually syncing with my personal OneDrive. It was that Enpass was saving its local data to my local Documents folder. That folder then automatically syncs with OneDrive for Business. I have gone to my OneDrive settings and switched where to save the local copy saved from my Documents folder to the Documents folder in my personal OneDrive.

  18. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted

    3 hours ago, Pratyush Sharma said:

    Hi @Rojma, @MioMio & @Rain,

    Sorry for the trouble you are going through.

    Our Dev team is working on it to resolve this issue. Till then, we will request you to please co-operate with us.

    Yes @Pratyush Sharma no problem. Any data you need from me please let me know. I am currently waiting to see if the issue occurs again. Have you guys been able to reproduce internally and is this a known issue?

  21. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted

    9 hours ago, MioMio said:

    I do not think Enpass Messes up with OneDrive personal and OneDrive business. I have an android phone with just connected to OneDrive personal and get the same problem. This is really a mess. I Think it has most likely to do with this vault Idea and different passwords for vaults, master-password etc. The routine messes up the "old" storage files on OneDrive with checking for a new vault-password.  

    I only have one vault and one password although obviously I share that vault with many devices (~10). To rule out problems with the files on OneDrive, I did at one point manually delete everything from OneDrive and then resynced.

  22. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted · Edited by Rojma

    @Garima Singh I had the problem again, but in a slightly different matter. Today I could not log into EnPass locally using my master password. This is was on the PC where I am running the debug/beta version. I even typed out my password in Notepad to make sure that I was typing it out correctly. Because I could not log in, I could not get to the part of the program that lets me get to logs. Ultimately I had to uninstall the app and then reinstall it. Once I did that I was able to connect to OneDrive and my master password started to work again. I know I typed in the password the same both times because I copied and pasted the password that I had typed in Notepad both before I uninstalled and it didn't work, and after I reinstalled it and it did work. In case this happens again, is there way for me to grab logs for you if I am not even able to log into the app using the master password?

  23. Enpass stopped syncing with OneDrive due to bad master password?

    in Cloud Sync

    Posted

    Just now, Rojma said:

    @Garima Singh could this issue have anything to do with having both OneDrive (personal) and OneDrive for Business on my PC? I just noticed that the Enpass that I just installed and configured is syncing with my OneDrive for Business account instead of my normal OneDrive account. I am going to stop the sync and see if I can get it to configure with my normal OneDrive account.

    I just set up the sync again. I noticed it prompted me for what account to use when I set up the sync. I must have accidentally selected the business account instead of the personal account when I first set it up after installing the debug version. It is now correctly syncing with my personal OneDrive account. I will keep an eye on it.

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