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Alex

Tags collapse on sync (multiple vaults)

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Hi

According to the topic below the issue of 'tags collapsing on auto-sync' was fixed but I still see this issue when having multiple vaults

  • OS: Linux
  • Enpass version: 6.2.0 (537)

 

 

Edited by Alex

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Hi @Alex

Sorry for the inconvenience caused to you.

Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue.

Hope to hear from you soon!

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It still happens to me.

  • Enpass 6.4.0 (631)
  • OS Linux
  • Sync : WebDav

It is very annoying specially if you have lots of tags and subtags like me.

I have reported it 2 times and even sent a video of my desktop when it happens.

Case number: ECS-7048

The last response I got from enpass team:

Quote

Hi,

We are sorry for the inconvenience caused to you.

We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us.

Thanks!

Warm regards,
Enpass Support Team | https://discussion.enpass.io/
Stay connected on Twitter (@EnpassApp) and Facebook for the latest happenings in Enpass.

 

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Thank you Pratyush Sharma

I have upgraded to the latest version "6.4.1 (643)" but the issue still exist.

I forgot to mention that I have multiple vaults (in case it you needed to recreate the same situation).

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It would be really nice to see this get fixed.  IIRC it was originally reported in the Mac forum, but I also reported it in the PC forum last year.  I don't know what config combination might be the cause, but, for me, it's so bad that I don't even try to navigate via tags anymore.  My config:

  • Multiple vaults.  ~800 items in a personal vault, ~400 items work in a work vault.
  • Multiple tags and sub-tags.
  • WebDAV sync to Nextcloud.

I'm not even sure what UI state gets messed up anymore, but I know my selected item will often lose focus when a sync occurs.  What I do to mitigate it is to enter a fairly unique search query that drills down to the item I want to manage.  At least that way when the UI refreshes my item is still easily accessible.

Also, every time I try to reproduce it, I can't make it happen by force syncing (CTRL-J).  It might be specific to automatic syncs or syncs with new data to upload.

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Hi @ryan29,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • If possible share the video of the issue.

Thanks for your co-operation.

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@Pratyush Sharma

  • PC, Win10 (2004).
  • I have 6.4.3 today, but I think it just updated recently.  I use the Windows Store version.  I'm pretty sure I had 6.4.1 on Sunday when I last experienced the issue.
  • Sorry, I can't send you a video.

I've never narrowed it down to something reproducible because it only seems to happen when I'm adding (or editing) a bunch of items one after another and that typically means I'm busy doing something else and don't have time to troubleshoot.  For now I can add a little more info.

  • I always use tags and sub-tags.  3 deep is the most common for me (tag -- subtag --subtag).
  • I'm the only one editing the vault between syncs.

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Hey @ryan29,

Thanks for the patience.

To dig out this bug I need some information from your side. Could you please share the below info:

  • Does the tag got collapse when Enpass gets locked and when you unlock again?
  • Have you selected All vaults or only Primary or secondary?

 

  • Does both vault synced with WebDAV cloud?

Thanks for your co-operation.

tag.png

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18 hours ago, Garima Singh said:

Hey @ryan29,

Thanks for the patience.

To dig out this bug I need some information from your side. Could you please share the below info:

  • Does the tag got collapse when Enpass gets locked and when you unlock again?
  • Have you selected All vaults or only Primary or secondary?

 

  • Does both vault synced with WebDAV cloud?

Thanks for your co-operation.

  • I don't know if it occurs during lock / unlock.
  • I know I've had the issue with only a secondary vault selected.
  • Yes, both vaults sync via WebDAV to Nextcloud.

Thank you for looking into it.  Let me know if I can provide any more info.

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Hi @Garima Singh @Pratyush Sharma

I've reported this issue a long time ago and opened multiple tickets with enpass team. The last answer I got was this :

Quote

From: Pratyush Sharma <support@enpass.io>

Subject: ECS-7048 Enpass tags collapse on auto-sync

Hi,

We are sorry for the inconvenience caused to you.

We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us.

Thanks!

Warm regards,
Enpass Support Team | https://discussion.enpass.io/
Stay connected on Twitter (@EnpassApp) and Facebook for the latest happenings in Enpass.

 

But it still happening in the new releases.

I've tested this on Linux, Mac and Windows and they are all affected.

I have multiple vaults and each vault is syncing with it's own webdav server.

During the sync (after creating/modifying an item or unlocking enpass) all tags collaps.

 

Edited by Alex

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Hey,

Thanks for the patience.

We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future updates.

Thanks for your co-operation.

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Hey @Alex

Please note that our team is working on it towards a fix. However, we’re not sure of a specific timeline when this will be fixed. Please stay tuned for the updates. If you have any other queries, please let us know.

Thanks.

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