mobitu Posted April 28, 2017 Report Share Posted April 28, 2017 (edited) I have an Iphone with IOS 10 and an Ipad with IOS 8.1. After updating the Ipad to the last release, everytime i try to open de APP it crashes and cannot use it anymore. Could anyone help me? bregards Edited April 28, 2017 by mobitu Link to comment Share on other sites More sharing options...
Ankur Gupta Posted April 28, 2017 Report Share Posted April 28, 2017 Hi @mobitu, Sorry for the inconvenience. Please answer the following questions so that I can assist you. Does your app work fine on iphone which have iOS 10? On iPad (8.1) are you using any cloud sync? Exactly when your app crashes on iPad (On launching or after entering master password)? For testing purpose do the following: Also, turn off internet connectivity on iPad and try to open Enpass app. If you have all of your latest data on iphone then you can try re-installing the app from ipad and then try to open. PS: Deleting and installing app will delete data on your local device. Make sure you have any backup or data on any other device. Link to comment Share on other sites More sharing options...
mobitu Posted April 29, 2017 Author Report Share Posted April 29, 2017 Does your app work fine on iphone which have iOS 10? YES On iPad (8.1) are you using any cloud sync? ICLOUD Exactly when your app crashes on iPad (On launching or after entering master password)? ON LAUNCHING For testing purpose do the following: Also, turn off internet connectivity on iPad and try to open Enpass app. NOT WORKED If you have all of your latest data on iphone then you can try re-installing the app from ipad and then try to open. NOT WORKED Link to comment Share on other sites More sharing options...
Albertum Posted April 29, 2017 Report Share Posted April 29, 2017 Same here. After try Enpass in my Mac at home and the portable version in my Windows at work, I like Enpass so I went to AppStore and install Enpass on my Iphone 5s (IOS 8.12) and always crash on launching just after showing the blue screen with the Enpass logo. If I can get it running on my Iphone I'll use it for sure and I'll send you some things that I don't like (solving can/will be improvements of your app). Thank you. Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 1, 2017 Report Share Posted May 1, 2017 Hi guys, Thanks for reporting this issue and I apologize for the inconvenience. We have found that after last release with implementation of Secure Enclave, this issue in showing up in iOS 8, crashing Enpass. The fix will be available to you in the next update. Meanwhile, if possible, please update the iOS in your device. Thanks for your co-operation! Link to comment Share on other sites More sharing options...
mobitu Posted May 5, 2017 Author Report Share Posted May 5, 2017 For sure i will NOT update my IOS. Update your app and fix it ASAP since you made something wrong Link to comment Share on other sites More sharing options...
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