Auth Code timeout before email received

[radiecliffdon 0]

Unlock All the features notification fails because the email you send is not received within the Auth Code timeout hence not being able to enter any code.

Also this Constant interruption of the app with this notification is poor.

If this is not addressed we are going to remove your app and are now current looking at another solution.

In fact we are removing it today until I see its fixed. 

 

 

[radiecliffdon 0]

also i will add that after the first Auth code timeout when its request again, it never arrives! Great system.. 

[Tahreem 6]

Hi @radiecliffdon,

The time for verifying the OTP is 5 minutes. However, users signing-in with an Apple account who register using private relay emails will receive the OTP later due to delay from online servers.

We're working to tweak the mechanism; accelerate the mail sending and the subsequent OTP verification process.

Please refer to this FAQ to know more. 

Thanks.

[Mar 0]

It took 19 minutes (!!!)  before I received the e-mail with the code
After receiving the mail I directly put the code in and got  "OTP is invalid or expired"
Bummer.....

You can fix your problem soon for this (probably big) group of Macusers to change the 5 minutes to 20  or 30.
 

[Kashish 28]

@Mar,

2 hours ago, Mar said:

You can fix your problem soon for this (probably big) group of Macusers to change the 5 minutes to 20  or 30

There might be a delay in delivering OTP as your email provider’s server grey-lists the email from Enpass and thus it takes more time to validate its authenticity. You could try using a different email ID for registration.

[Mar 0]

Thank you for your reply Kashish.   "Greylisting on" was indeed the reason. 

[Richard Bell 0]

I also get the message "Wrong or expired code. Try again" The code is received by me within about 15 seconds. I have tried 6 times with different codes but still get the same message.

I have also tried registering a different email address but the result is the same. Can this be fixed so I can get on with setting up the program?

[Kashish 28]

Hey @Richard Bell,

We regret the inconvenience with the registration. We're looking into this issue and a fix will probably be available in the upcoming updates.

Thanks.