App crashes after choosing to register with email ID option under pro user registration

[shyamrk]

Hi,

Before the pro user option became one for all devices, I owned pro versions of Enpass on both Windows and iOS independently. 
 

Now I try to choose the option register with email under the Use Enpass Pro on other devices option. But every time I enter my email address and press next, the app crashes immediately. Guess this is a bug?! This happens on my iPhone SE with latest iOS. 
 

On a side note, do I get a refund or something because I had independently owned Enpass for both platforms before?

[piovino]

i have a similar problem the App crashes in iphone but it works on Iphone

[Tahreem]

Hi @shyamrk and @piovino,

We have recently released an upgrade for the app. Please try updating the app to the latest version and let us know in case you face any issues. 

[Tim j]

I am having this same issue.  As soon as I enter my email and press > the app crashes

[Kashish]

Hey @Tim j,

Welcome to the forums!

Sorry to hear that! Make sure you're using the updated Enpass version. If the issue persists, please share the Enpass version and the device details like model, OS version where you're facing this issue.

Thanks.

[akshay]

Enpass keeps crashing on my iPhone 7, iOS version 13.3.1.

Note: The app crashes as soon as I enter the correct master password and hit unlock.

[Mr. Query]

I have the same issue on my iPhone 7 running IOS 13.3.1 whilst attempting to "Upgrade to Enpass Lite" and later on in the same screen whilst attempting to "Use Enpass Premium" on other devices. Here is my chain of events;

I hadn't bought the software yet, thus I decided to buy it:

1. I choose the option "Upgrade to Enpass Lite" in the blue bar at the bottom of the screen
2. I get the "Congrats, you are eligible to update to..."
3. I choose "Register with email".
4. Enter my mail address and choose next ">"
5. Now the app just quits/crashes.
6. I restart the app and perform steps 1 and 2 again
7. Now I choose "Continue with Apple ID"
8. I verify my Apple Account and continue.
9. Now the app again just quits.crashes
   
   OK, I'm annoyed now, but being developer myself I decided to delete and re-install the app to see what happens.
    
10. I reinstall the app and during the initial start-up I'm offered to register myself and buy the premium license.
11. I do this, and it is successul.
12. I'm now able to synchronise all my data from the iCloud (created on my Mac) and the app works.
13. But now I want to enable the license across all my devices, so I choose : "Use Enpass Premium on other devices." in the blue bar at the bottom of the screen.
14. A similar screen appears, but now it says ""Congrats, you are eligible to use full version of Enpass across all your devices"
15. I choose "Register with email".
16. Enter my mail address and choose next ">"
17. Now the app just quits/crashes.
18. I restart the app and perform steps 1 and 2 again
19. Now I choose "Continue with Apple ID"
20. I verify my Apple Account and continue.
21. Now the app again just quits.crashes
    
    Clearly something is wrong in this part of the app, or perhaps it's my iPhone itself.
    So, I choose to be even more thorough and Factory Reset my phone completely;
     
22. I factory reset the phone.
23. Re-enable the app.
24. The app works.
25. I choose : "Use Enpass Premium on other devices." in the blue bar at the bottom of the screen again
26. Run through the procedure, but the app still crashes. 

 

Officially I'm now stuck and clearly need some assistance from support to help me on this subject.
Hopefully my detailed error description is helpful.
 

Hope to hear from you soon.

 

•  

 

[Pratyush Sharma]

Hi,

Sorry for the trouble you are going through and thanks for the detailing the issue clearly.

We are aware of this issue and our Dev team is working on it. Hopefully, a fix will be available in the next update. There's a workaround though which our dev team has suggested to share. You may want to try this out:

• Open Device settings --> General --> Language and Region --> Change language to any other language and try to register.

Hope this helps! Don't forget to switch to the original language.