Jump to content
Sign in to follow this  
shyamrk

App crashes after choosing to register with email ID option under pro user registration

Recommended Posts

Hi,

Before the pro user option became one for all devices, I owned pro versions of Enpass on both Windows and iOS independently. 
 

Now I try to choose the option register with email under the Use Enpass Pro on other devices option. But every time I enter my email address and press next, the app crashes immediately. Guess this is a bug?! This happens on my iPhone SE with latest iOS. 
 

On a side note, do I get a refund or something because I had independently owned Enpass for both platforms before?

Share this post


Link to post
Share on other sites

Hey @Tim j,

Welcome to the forums!

Sorry to hear that! Make sure you're using the updated Enpass version. If the issue persists, please share the Enpass version and the device details like model, OS version where you're facing this issue.

Thanks.

Share this post


Link to post
Share on other sites

Enpass keeps crashing on my iPhone 7, iOS version 13.3.1.

Note: The app crashes as soon as I enter the correct master password and hit unlock.

Share this post


Link to post
Share on other sites

I have the same issue on my iPhone 7 running IOS 13.3.1 whilst attempting to "Upgrade to Enpass Lite" and later on in the same screen whilst attempting to "Use Enpass Premium" on other devices. Here is my chain of events;

I hadn't bought the software yet, thus I decided to buy it:

  1. I choose the option "Upgrade to Enpass Lite" in the blue bar at the bottom of the screen
  2. I get the "Congrats, you are eligible to update to..."
  3. I choose "Register with email".
  4. Enter my mail address and choose next ">"
  5. Now the app just quits/crashes.
  6. I restart the app and perform steps 1 and 2 again
  7. Now I choose "Continue with Apple ID"
  8. I verify my Apple Account and continue.
  9. Now the app again just quits.crashes

    OK, I'm annoyed now, but being developer myself I decided to delete and re-install the app to see what happens.
     
  10. I reinstall the app and during the initial start-up I'm offered to register myself and buy the premium license.
  11. I do this, and it is successul.
  12. I'm now able to synchronise all my data from the iCloud (created on my Mac) and the app works.
  13. But now I want to enable the license across all my devices, so I choose : "Use Enpass Premium on other devices." in the blue bar at the bottom of the screen.
  14. A similar screen appears, but now it says ""Congrats, you are eligible to use full version of Enpass across all your devices"
  15. I choose "Register with email".
  16. Enter my mail address and choose next ">"
  17. Now the app just quits/crashes.
  18. I restart the app and perform steps 1 and 2 again
  19. Now I choose "Continue with Apple ID"
  20. I verify my Apple Account and continue.
  21. Now the app again just quits.crashes

    Clearly something is wrong in this part of the app, or perhaps it's my iPhone itself.
    So, I choose to be even more thorough and Factory Reset my phone completely;
     
  22. I factory reset the phone.
  23. Re-enable the app.
  24. The app works.
  25. I choose : "Use Enpass Premium on other devices." in the blue bar at the bottom of the screen again
  26. Run through the procedure, but the app still crashes. :(

 

Officially I'm now stuck and clearly need some assistance from support to help me on this subject.
Hopefully my detailed error description is helpful.
 

Hope to hear from you soon.

 

  •  

 

Share this post


Link to post
Share on other sites

Hi,

Sorry for the trouble you are going through and thanks for the detailing the issue clearly.

We are aware of this issue and our Dev team is working on it. Hopefully, a fix will be available in the next update. There's a workaround though which our dev team has suggested to share. You may want to try this out:

  • Open Device settings --> General --> Language and Region --> Change language to any other language and try to register.

Hope this helps! Don't forget to switch to the original language.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...