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Rudi

PC V 6.4.1 - Password Generator crashes with new feature "symbols must contain"

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Dear ENPASS-Team,

First of all: ENPASS is great! Unfortunately, in my new version 6.4.1. on Windows 10 (latest release) the password generator crashes when you select the new feature "password must include the following symbols". The error is reproducible on my two Windows 10 devices (PC and Microsoft Surface). I also forwarded several crash reports to the EPAS team yesterday. The old feature "exclude symbols" works fine. The error occurs with both the storeversion and the traditional version. Is an update planned?

Cheers

Rudi

Edited by Rudi
Typing error

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Hi @Rudi,

We are sorry for the inconvenience caused to you.

It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue.

 

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I have the same issue, when I trying to use the "password must include the following symbols" feature.

Enpass 6.4.1 (643) on Windows 10 64bit.

Edited by shiQzaL

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On 4/28/2020 at 10:48 AM, Pratyush Sharma said:

Hi @Rudi & @shiQzaL,

Thanks for reporting this issue.

Our dev team is working on this issue and hopefully a fix will be available subsequent update. Till then, we will request you to please co-operate with us.

 

Any news in this matter?

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Hey @Rudi

Thanks for writing back.

Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version.

Thanks for understanding!

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Is there a way to reset this function?
I can't generate passwords anymore because Enpass crashes immediately...

 

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You have to try again and again to generate a password after the crash (I did this 10 or 20 times). Do this in different situations, e.g. create new login or revise existing login. Eventually you will be able to open the Password Generator dialog. Then select the "symbols exclude" option. Then you can continue working normally. This is not a permanent solution, but a good workaround. I hope it works for you

 

Edited by Rudi

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Thank you for your workaround, but for me the workaround dont work.

I tried so many times and different situations.

I'm not able to open the Password Generator dialog and change the option ..

 

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Shame ! Then a new installation and the reimport of your vaults will help. Did this in one case too . Then the password generator is working again and as default "symbols exclude" is activated

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Hey @Benqer

We are sorry for the trouble you are having.

Our Dev team is working on it to fix this issue and the update with the fixes will be available soon.

Thanks for understanding!

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Hey All,

We've released an updated version of Enpass(6.4.2) on desktop. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

@RudiI was coming to ask you all to update to the latest version as the issue has been fixed. However, you already shared your inputs. Thanks for notifying here.

Thanks.

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