Enpassly Posted May 22, 2020 Report Share Posted May 22, 2020 after windows update enpass delete all data from vault and i can't restore from backup anymore (internal error 995). when i try to setup a new vault i get error "setup default location" somthing like that. but i can't change it. i used the traditional 32bit version and all worked fine. its just the Microsoft Store Version is bugged. Link to comment Share on other sites More sharing options...
Unstiglitz Posted May 22, 2020 Report Share Posted May 22, 2020 Same problem here, Internal error:995 Link to comment Share on other sites More sharing options...
Garima Singh Posted May 22, 2020 Report Share Posted May 22, 2020 Hey @Enpassly and @Unstiglitz Thanks for reporting this issue. Our QA is looking into this issue. Meanwhile if you are using Enpass on any other devices and syncing with any cloud services then enable sync or restore with the same cloud account. Also, please let me know on which device along with OS version you are using Enpass? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
TorstenPr Posted May 22, 2020 Report Share Posted May 22, 2020 Hallo. Ich habe auch beiden Laptop das Problem. Die Mobilen Geräte synr problemlos mit dem GoogleDrive. Nur die Desktopvariante hat Probleme. Wenn ich die Backup-Datei (runtergeladen von GoogleDrive), bekomme ich die Fehlermeldung: "Etwas ist schief gelaufen, Fehler -1". Die Autorisierung über GoogleDrive endet auch in einer Endlosschleife. :-( Link to comment Share on other sites More sharing options...
Unstiglitz Posted May 22, 2020 Report Share Posted May 22, 2020 Hey @Garima Singh I'm running Enpass on PC - Windows 10 Home edition 64bit OS, and I didn't backup info on cloud. Only backup is on the PC. Link to comment Share on other sites More sharing options...
JürgenO Posted May 22, 2020 Report Share Posted May 22, 2020 I have the same Problem and can't work on my Laptop!!!! Please help. Link to comment Share on other sites More sharing options...
IrmaIsfot Posted May 22, 2020 Report Share Posted May 22, 2020 (edited) The first post in this thread may have the same problem as I have. I don't have a solution, only a theory as to why, that I described here: So, uninstall the Windows Store App and install the Traditional Win32 application instead, while Enpass sort out their App.@JürgenO above seems to also have a non-english character user account name, right?@Unstiglitz, here is a wild guess at helping you: it requires some computer experience. Try it at your own risk... First, do not uninstall the Windows Store App. If the App auto-updated the vault may still be there, just that the buggy new version can't find it. Go to C:\Users\XXXXXX\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2 where XXXXXX is your user account name, and also the last bit may differ, it seems kind of random. If you find that folder, there should be a subfolder LocalState, and in that one, a folder Vaults, then lastly "primary". There, you should hopefully find at least two files: vault.enpassdb vault.json and I also had a "fc19cda3-6d60-4443-b283-d036928dfc44.enpassattach" Copy these to another folder temporarily. Now, install the Traditional Win32 application. Start it and say you are a new user, and set up a new vault. Never mind the password or any contents... Close the application and also quit the system tray Enpass icon: right click, menu to the left, quit. Go to C:\Users\XXXXXX\Documents\Enpass\Vaults\primary where again XXXXXX is your user account name. This is where the Win32 application stores its data. At this point there is likely only two vault files there. Now copy your "rescued" files from above, to this location, replacing the files already there. Now, restart Enpass from the start menu. Your old vault should be there, accessible with your old password. And lastly: do set up a cloud synchronization! Good luck! /Håkan, Sweden Edited May 23, 2020 by IrmaIsfot Realized how to make @-remarks! ;-) 1 Link to comment Share on other sites More sharing options...
JürgenO Posted May 23, 2020 Report Share Posted May 23, 2020 Hello Irmalsfot thank you for the Information. Yes, I have a non-english character user account name. On my second PC with W10 1909 the Enpass App. But the last Update is not installed an its work fine. So it seems, the last Update is corrupt! On my Laptop I installed the Traditional Win32 application and I can synchronize. Thank you Jürgen Link to comment Share on other sites More sharing options...
SchattenMann Posted May 25, 2020 Report Share Posted May 25, 2020 Same here, I use enpass premium on our company,have dozens of users with the same problem after the update!!! Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 25, 2020 Report Share Posted May 25, 2020 Hi All. Sorry for the trouble you are going through. Our QA is looking into this issue. Meanwhile, can you please share the screenshot of the OS version you are using. To see which version of Windows 10 is installed on your PC: Select the Start button and then select Settings. In Settings, select System > About. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
JürgenO Posted May 26, 2020 Report Share Posted May 26, 2020 Hi W10 Home 1909 and all Updates are installed Link to comment Share on other sites More sharing options...
Enpassly Posted May 26, 2020 Author Report Share Posted May 26, 2020 Windows 10 Pro 2004 + all Updates. Link to comment Share on other sites More sharing options...
Abakus Posted May 26, 2020 Report Share Posted May 26, 2020 I have the same problem. Win 10 Pro 1903 all Updates Link to comment Share on other sites More sharing options...
IrmaIsfot Posted May 26, 2020 Report Share Posted May 26, 2020 As I see it, this issue has nothing to do with the Windows 10 version. It is a bug that has been introduced in the Windows Store Enpass App somewhere between 6.4.1 (642) that worked, and 6.4.2 (662) that does not work. I'm on 1909, but to prove my point, I have fired up different Windows versions in VMware. 1511 x64 finds the Enpass App in the Windows Store, but it is not compatible, see screenshot below. 1703 x64 English 1809 x64 English 1909 x64 Swedish 1909 x64 English International All four of these versions behave consistently: if a Windows User Account has a non-english character in it, in my case "å" from Håkan, the Windows Store Enpass App will not work. Unless run as an Administrator, where it creates a "faulty" folder in parallel of the actual User Account: And this only brings local vault functionality anyways; it fails to sync with Google Drive. As this bug is very easy to reproduce, your developers shouldn't have a hard time finding it. Good luck! /Håkan 1 Link to comment Share on other sites More sharing options...
SchattenMann Posted May 26, 2020 Report Share Posted May 26, 2020 Yup, this makes sense! I have 25 users and 2 of them had the same issue. Looking at their names one was "Dália" and the other "Nazaré" so both had a ` on the users folder... Link to comment Share on other sites More sharing options...
Grego Posted May 26, 2020 Report Share Posted May 26, 2020 Hello! I have a same problem. I tried resync from my google drive but the program always crashed without message. And when I restart it I am in a same never ending loop. After that I tried use backup file but a got a "-995" error massage. I am very angry for that. Link to comment Share on other sites More sharing options...
123ABCXO Posted May 26, 2020 Report Share Posted May 26, 2020 (edited) @ Irmalsfot Thank you very much for your contribution from Saturday. Support, which I contacted with the same problem did not give me the solution so far, but you have! I will be using the desktop version from now on. Also, my user on Windows 10 also has an accent aigu... Edited May 26, 2020 by 123ABCXO 1 Link to comment Share on other sites More sharing options...
Gabor_O Posted May 27, 2020 Report Share Posted May 27, 2020 same problem for me. I have special character in my Windows username ( á ) so restore from backup failes with error -995. Restore from webdav or other netowrk source crashes Enpass without any notice. I installed the traditional 32bit version and it works well. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 27, 2020 Report Share Posted May 27, 2020 Hi All, Sorry for the trouble you are going through. We really understand your concern. Our team is trying to best to find the issue asap, your co-operation will be highly appreciated. Meanwhile, we will recommend you to try the website version of Enpass using this link (website version is given at the bottom of the page) and share your findings with us. Note: Make sure to save the backup file and install the latest version of Enpass for Windows from the website. After installation, restore the backup file and check. Once the backup file restore is successful, please uninstall the store version. Thanks. Link to comment Share on other sites More sharing options...
LejoS Posted May 27, 2020 Report Share Posted May 27, 2020 (edited) I have the same problem. Yesterday it worked well. Today all my data were gone. When restoring back up I got message 'internal error 995'. I installed the app again, but still the same. Trying to register as a new user gives the message: Vault locatoin cannot be found change to default location. When I push the 'default location button' I get back to the restore screen. Any clues? My device is a laptop. Windows 10 pro x64. I have no 'non-english' characters in my username. On the apple laptop of my wife it still works fine. Edited May 27, 2020 by LejoS Link to comment Share on other sites More sharing options...
LejoS Posted May 27, 2020 Report Share Posted May 27, 2020 I installed the version from the website and was able to restore the back up file. It works well now. So it seems to be an issue with the windows store version. Link to comment Share on other sites More sharing options...
IrmaIsfot Posted May 27, 2020 Report Share Posted May 27, 2020 56 minutes ago, LejoS said: I have no 'non-english' characters in my username. So, @LejoS I'm curious, what is your Windows User Account name then? Check your C:\Users folder? "Users" may be called something else if you have another language of Windows. /Håkan Link to comment Share on other sites More sharing options...
LejoS Posted May 27, 2020 Report Share Posted May 27, 2020 (edited) @IrmaIsfotYour correct. There is an é in my username there. Edited May 27, 2020 by LejoS Link to comment Share on other sites More sharing options...
IrmaIsfot Posted May 27, 2020 Report Share Posted May 27, 2020 @LejoS There you go! Link to comment Share on other sites More sharing options...
João Posted May 28, 2020 Report Share Posted May 28, 2020 Having the same issue. I have the pro version as well. My user also has an accent (João) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now