Enpass not starting up since windows update 2004

[Michael V]

When i start Enpass (not the windows store one) i get a white screen in the enpass window, the process hangs and i can't shut it down via the Task Manager. Only a reboot works.

What i have tried so fair:

• Repair Enpass
• Reinstall Enpass
• Backup enpass folder and delete it
• Trying a previous version
• Trying portable version of Enpass

 

I don't know where i can find a crash log.

[Pratyush Sharma]

Hi @Michael V,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?

Thanks for your co-operation.

 

[Michael V]

When i run Enpass as administrator it works again.

[Michael V]

• It's a Lenovo ThinkPad P52 laptop
• Windows 10 Enterprise,  version 2004 (OS BUILD 19041.329)
• Enpass versions is 6.4.2 (669)

[Pratyush Sharma]

Hi @Michael V,

Thanks for notifying us.

I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

[Marinus]

I have the same problem. But I don't think running the program as an admin is the solution. Before the 2004 win10 update I could run it as a normal user.

[srouleau]

Hi @Pratyush Sharma,

I just upgraded to Windows 10 2004 over the weekend, and I have the same issue. Running as an administrator, it "almost works" but I cannot setup vault sync through Google Drive (Firefox gets confused).  So now I'm stuck running on an old backup of my vault I had done, and manually syncing on that file.

Is there anything I can do to help pinpoint and fix this issue?

(Because yes, I made the mistake of uninstalling to try and fix the issue, which disconnected from my vault...)

Thank you

Edited August 17, 2020 by srouleau

[Pratyush Sharma]

Hi @Marinus @srouleau,

Thanks for notifying us. 

Which version of Enpass you're using - did you install it from website or Microsoft Store? Secondly, what error do you get while syncing with Google Drive? Meanwhile, our team is checking for any problem.

[srouleau]

Hello @Pratyush Sharma,

I am running the version from the Microsoft Store, at the latest version.

The only way to start the application is to run it as an administrator, then when I try to setup the Google Drive sync, it launches Firefox, and when I click "Accept" it does not re-start Enpass properly (because I presume Firefox does not know it needs to start it as an Administrator).

Do you think running the version from the website instead of the Microsoft Store would help?

[srouleau]

@Pratyush Sharma I installed the Win32 version on Windows 10 2004, and I am able to run it without admin rights and have setup the Google Drive sync again.

So it would appear that this only impacts the Windows Store version.

[Pratyush Sharma]

Hi @srouleau,

Thanks for sharing the findings.
Although we haven't come across such a scenario, we'll keep an eye on this. 
You can also try changing the default browser and setup sync in the store version to check if there's specifically any issue with Firefox.

[srouleau]

Thanks for the suggestion @Pratyush Sharma!

Right now I'm just happy to have a working Enpass again, I'll give it a rest for now... 

[Pratyush Sharma]

Hi @srouleau,

We need a little input from your side, so can you please let us know that if the folder "C:\Program Files (x86)\Enpass\" exists and contains Enpass.exe. Also, let us know if you can open the Enpass.exe with double click or "Open" option after right click without using the "Run as administrator" option?

Thanks for your co-operation.