Enpass freezes when I try to restore a vault from OneDrive

[Oscar A. Mata T. 0]

Hi,

Recently I upgraded to Mac OS Big Sur, so I re-installed all my applications after it, BTW I did a clean installation of the OS, not an upgrade. Besides that I was able to install and restore a vault saved at Google Drive, then it was the turn of my job vault, which is tired in Microsoft OneDrive, but when I configure it Enpass just freezes, no error message, no nothing.

I have the MacApp Store version of Enpass installed (6.5.2) with my license configured on it.

I hope you can help me to solve this issue.

Best regards,

[Pratyush Sharma 83]

Hi @Oscar A. Mata T.,

Sorry for the trouble you are going through.

We have taken note of this and our team is now analyzing into the issue.

 

[Pratyush Sharma 83]

Hi @Oscar A. Mata T.

We need a little input from you, so please let us know are you using any special characters in the name of Secondary vault. If Yes, try to give a name without special characters and share your findings.

Thanks for your co-operation.

[Oscar A. Mata T. 0]

Hi @Pratyush Sharma

No I have not give a name with special characters. This very same vault is being synced from my Linux workstation and Android phone with out issues, using the same name.

Regards,

[Oscar A. Mata T. 0]

¿There is a proper way to ask for support?

It looks like forums aren't the right way. No solution given to users using forum.

Regards,

[Garima Singh 81]

Hey @Oscar A. Mata T.

We understand your concern and are extremely sorry for the trouble you have been facing from a long time. Please try the below workaround and let us know if this is helpful:

1. Create a new empty vault with same password.
2. Now setup sync of this empty vault with the same one-drive account.