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Enpass does not start at all


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First start: nothing happened, Enpass Password Manager exists in Task Manager but no window showed up.

Second start: Enpass Crash Reporter

OS info: Windows 10 Pro for Workstations, 20H2, build 19042.662

 

Also tried legacy win32 version, same result.

Edited by Renn
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On 11/26/2020 at 3:41 AM, Pratyush Sharma said:

Hi @Renn,

We are sorry for the inconvenience caused to you.

It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue.

Sounds good, I will do so to help you guys figure it out. Thank you.

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  • 3 weeks later...

Hello Support,

I too am having the same problem with not being able to open Enpass from the Windows Store. I've uninstalled it twice with no luck as the app doesn't respond, so I have to close it. This seems to be happening after a security update to Windows. I am on Win10 Pro Version 20H2 (OS Build 19042.685). 

The version of Enpass from the Windows Store is: 6.5.2.0

Below is the Application Log with Error and Event ID 1002 each time Enpass doesn't open to where I have to force a close of the program:

The program Enpass.exe version 6.5.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 6e38
 Start Time: 01d6d35f77a2b382
 Termination Time: 3257
 Application Path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe
 Report Id: d0d08ad4-6c94-4d09-919f-a2dd1daca774
 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2
 Faulting package-relative application ID: App
 Hang type: Unknown
 

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Hey @qwertyops

Welcome to the forum!

Please follow these troubleshooting steps and share your findings with us-

  1.  Quit Enpass ( If running).
  2.  Go to this location; C:\Users\username of the system\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2.
  3.  Inside the SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2 copy all the folder and paste them into other location.
  4.  Now delete all folder visible SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2
  5.  Now launch the Enpass app and check.

Hope this helps!

 

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@Neville I think @Garima Singh is simply referring to any location on your computer just in case you needed to restore the original folder/files. With that being said, I've done those steps and I have no success. Keep in mind that a uninstall of the Enpass application which I've done numerous times also deletes the folder ": SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2". It is the same behavior if I move those folders out and relaunch Enpass. See log below.

The program Enpass.exe version 6.5.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 66bc
 Start Time: 01d6d602c4f4f324
 Termination Time: 60000
 Application Path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe
 Report Id: 88a695fc-6862-4e04-b80a-44e5a57756df
 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2
 Faulting package-relative application ID: App
 Hang type: Unknown

Edited by qwertyops
More info.
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  • 2 weeks later...

Hi, I had the same problem.  Enpass Password Manager exised in Task Manager but no window showed up.  Enpass could be used from within the Taskbar, but it was not possible to open Enpass in a Window.  I was having the same problem on both the Microsoft Store and Standalone versions of Enpass - the window would not open.

My solution was to run Revo Uninstaller and do a "Forced Uninstall" (Advanced) of Enpass, cleaning out all reference to the program.  After this I reinstalled Enpass from the Microsoft store and it now runs normally again.

Edited by CLC
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