Renn Posted November 25, 2020 Report Share Posted November 25, 2020 (edited) First start: nothing happened, Enpass Password Manager exists in Task Manager but no window showed up. Second start: Enpass Crash Reporter OS info: Windows 10 Pro for Workstations, 20H2, build 19042.662 Also tried legacy win32 version, same result. Edited November 25, 2020 by Renn Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted November 26, 2020 Report Share Posted November 26, 2020 Hi @Renn, We are sorry for the inconvenience caused to you. It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue. Link to comment Share on other sites More sharing options...
Renn Posted November 27, 2020 Author Report Share Posted November 27, 2020 On 11/26/2020 at 3:41 AM, Pratyush Sharma said: Hi @Renn, We are sorry for the inconvenience caused to you. It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue. Sounds good, I will do so to help you guys figure it out. Thank you. 1 Link to comment Share on other sites More sharing options...
qwertyops Posted December 16, 2020 Report Share Posted December 16, 2020 Hello Support, I too am having the same problem with not being able to open Enpass from the Windows Store. I've uninstalled it twice with no luck as the app doesn't respond, so I have to close it. This seems to be happening after a security update to Windows. I am on Win10 Pro Version 20H2 (OS Build 19042.685). The version of Enpass from the Windows Store is: 6.5.2.0 Below is the Application Log with Error and Event ID 1002 each time Enpass doesn't open to where I have to force a close of the program: The program Enpass.exe version 6.5.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 6e38 Start Time: 01d6d35f77a2b382 Termination Time: 3257 Application Path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Report Id: d0d08ad4-6c94-4d09-919f-a2dd1daca774 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App Hang type: Unknown Link to comment Share on other sites More sharing options...
Garima Singh Posted December 17, 2020 Report Share Posted December 17, 2020 Hey @qwertyops Welcome to the forum! Please follow these troubleshooting steps and share your findings with us- Quit Enpass ( If running). Go to this location; C:\Users\username of the system\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2. Inside the SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2 copy all the folder and paste them into other location. Now delete all folder visible SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2 Now launch the Enpass app and check. Hope this helps! Link to comment Share on other sites More sharing options...
Neville Posted December 18, 2020 Report Share Posted December 18, 2020 Hi, you said 3. Inside the SinewSoftwareSystems.EnpassPasswordManager_fwdy0m65qb6h2 copy all the folder and paste them into other location. Which other location please Link to comment Share on other sites More sharing options...
qwertyops Posted December 19, 2020 Report Share Posted December 19, 2020 (edited) @Neville I think @Garima Singh is simply referring to any location on your computer just in case you needed to restore the original folder/files. With that being said, I've done those steps and I have no success. Keep in mind that a uninstall of the Enpass application which I've done numerous times also deletes the folder ": SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2". It is the same behavior if I move those folders out and relaunch Enpass. See log below. The program Enpass.exe version 6.5.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 66bc Start Time: 01d6d602c4f4f324 Termination Time: 60000 Application Path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Report Id: 88a695fc-6862-4e04-b80a-44e5a57756df Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.52.724.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App Hang type: Unknown Edited December 19, 2020 by qwertyops More info. Link to comment Share on other sites More sharing options...
CLC Posted December 28, 2020 Report Share Posted December 28, 2020 (edited) Hi, I had the same problem. Enpass Password Manager exised in Task Manager but no window showed up. Enpass could be used from within the Taskbar, but it was not possible to open Enpass in a Window. I was having the same problem on both the Microsoft Store and Standalone versions of Enpass - the window would not open. My solution was to run Revo Uninstaller and do a "Forced Uninstall" (Advanced) of Enpass, cleaning out all reference to the program. After this I reinstalled Enpass from the Microsoft store and it now runs normally again. Edited December 28, 2020 by CLC 1 Link to comment Share on other sites More sharing options...
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