ISSUE - Sync Error, Passwords of data on Dropbox is required

[aaronbernak]

Hello

 

My iphone and macboox no longer have the same passwords. My phone only has 57 of my passwords and my laptop has 150+/

 

How do i correct this issue?

 

When it asks me to enter "the password of data" none of the passwords I think this might be work. How can I reset this password or resolve this issue? is there anyone at enpass I can call?

 

Thank you

 

 

[Abhishek Dewan]

Hi @aaronbernak

You might have recently changed Master Password on your Device A which has encrypted your backup files with the updated Master Password hence if you are trying to sync your items on a Device B, it is asking for your new Master Password (although you can login on Device B with your old Master Password).

Please enter the latest Master Password in the prompt and it will resolve the sync issue.

Let me know if it works for you.

[aaronbernak]

@Abhishek Dewan Ive tried both my enpass password and my dropbox password, neither work. Can I talk to anything at support at Enpass, need this resolved ASAP.

By "Master Password" what do you mean, the main login for enjpass or dropbox? To my knowledge neither have changed.

Thanks

 

[Andreas M.]

@Abhishek Dewan This seems to be the same issue reported here and here for WebDAV servers. Sync just seems to be completely broken for some people - this error message appears without having changed any password anywhere. As the WebDAV sync was the main reason I bought into Enpass, it would be great to see this fixed soon. Thank you.

[banana]

I’m also facing the same problem: Enpass requires the “password of data” and it does not accept the master password of the vault though the master password was not changed!

I tried disconnecting from Dropbox account, deleting the remaining vault file in Dropbox, reconnecting to Dropbox account, and then syncing again.

This worked well at that time. However, after several days, Enpass returned to showing the error.

Does anyone know the current situation to solve the problem?

[Dieter]

Hello I am having the same problem but with Google Drive.

 

Nobody of Enpass who can solve this problem? I just payed 49,- euros...

[Bertrand]

Hello

I am having same issue. I did not changed my Vault Password recently and everything was running smoothly in the last months.

I have now the message "Password of data on Dropboy is required" on every Enpass client => sync is not working anymore

[Abhishek Dewan]

Hi @all 

For DropBox issue, please follow the below steps, and let me know if the issue get's resolved -

1. Turn off the sync from all devices.
2. Open Dropbox in any browser --> App --> Open Enpass Folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync.
3. Open Enpass and enable sync with the Dropbox on all the devices

[mycom75]

The above instruction solved the problem.

Super thanks. 

By the way, can I remove the oldvault.enpassdbsync file? or just leave it as it is now?

Edited November 30, 2021 by mycom75

[Abhishek Dewan]

Hi @mycom75

Welcome to the Enpass Forums.

I'm glad to hear it worked for you. After synchronizing your data, you can delete the file oldvault.enpassdbsync.

[bunnyhero]

The wording of that dialog needs to be made clearer. It is INCREDIBLY confusing and ambiguous!

Why does this happen? What is the root cause of this? If it just happens randomly, it doesn't exactly make me feel confident about the reliability and security of this service

 

Edited December 12, 2021 by bunnyhero
added more thoughts

[jlan]

HI, I'm having the same problem, how do We turn off the sync from all device?