iCloud vault re-authentication every time I open Enpass daily

[RalfE89]

I upgraded last week to macOS Big Sur 11.1 and see now for a couple of days that on each day I need to reauthenticate to iCloud. Afterwards the sync works fine but it's pretty annoying. Could imagine that new AppleID login screen, which I can confirm with TouchID, causes some trouble?

Using Enpass via AppStore, so version 6.5.2. My Mac is an MBP 13 from 2017 with Safari as primary browser.

Thanks for the help.

[Garima Singh]

Hey @RalfE89

Sorry for the trouble.

Could you please confirm if you have tried this approach from our FAQ to troubleshoot this issue?

Thanks!

[RalfE89]

Hey @Garima Singh,

thanks for your reply. I followed as in the FAQ and then enabling it, it was just done without any login page or dialog from Apple. At least something seems to be different.

At the moment the sync is working, so let's see if tomorrow is still working or wants to reauthenticate. I'll keep you updated.

[logi]

I have the exact same problem, after disconnecting from iCloud, when I reconnect, I don't get any screen to enter user/pass, it is done automatically, can you confirm the solution?

This issue is more than 2 years later, I am using macOS Monterrey 12.4

Edited July 17, 2022 by logi

[logi]

I am using Enpass with iCloud, every time I open Enpass I have to re-authenticate iCloud, it is super inefficient, when I use my 1Password app with iCloud I don’t have to authenticate at all, is this a defect or by design? Is there a way to make this process more efficient? Thanks

Edited July 17, 2022 by logi

[Manish Chokwal]

Hi @logi,

I appreciate your efforts in reporting the presence of this issue. We already have a FAQ regarding this issue. I would suggest you visit it and let me know if that helps. 

[logi]

Hi, I did follow the FAQ recommendation, It was automatically logged in again, with no sign in window, I was not able to select "keep me signed in", summary the FAQ didn't work.

[Manish Chokwal]

Hi @logi,

I appreciate your response. Please logout iCloud from your browser and try again. You can also try to clear the browser cache. Let me know if that information helps. 

[SaR]

I have tried to follow your advice but, like most other users that have been reporting this issue for a long time, it does not fix the issue. No iCloud sign-in window appears and so there is no option to to select 'Keep me signed in'. This issue has been reported so often now, isn't it about time you started listening? Please, can you offer some advice on how to fix this or at least acknowledge it as an issue.

[Manish Chokwal]

Hi @SaR, 

Thank you for reporting the issue. Many users confirmed that after logging out of iCloud and clearing their browser cache, they were able to sign in and that the "Keep me signed in" option worked.  However, I have shared this with the concerned team for further investigation. In the meantime, your patience is highly appreciated here. 

[SaR]

Manish - I have tried and retried all of the steps you suggested but it still does not resolve the issue. Judging by the number of users still experiencing this problem, I would urge you to investigate properly. I cannot continue to use Enpass if I can't rely on it to sync my data reliably - I'm sure others will be feeling the same.

[Manish Chokwal]

Hi @SaR,

I appreciate your response. In order to assist you better, please help me with the following details:

1. Share the details of the Enpass version and OS version.
2. Did you install Enpass from a store or our official website?
3. Are you using any other browser than Safari?