sgrienen Posted August 3, 2022 Report Posted August 3, 2022 Hi, I'm running Monterey 12.5 on a "recent" MacMini Intel. Enpass keeps crashing constantly, any time, with different reasons : #1 : ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Enpass [18663] Path: /Applications/Enpass.app/Contents/MacOS/Enpass Identifier: in.sinew.Enpass-Desktop Version: 6.8.2 (1082) App Item ID: 732710998 App External ID: 850164998 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-08-03 08:43:20.6068 +0200 OS Version: macOS 12.5 (21G72) Report Version: 12 Bridge OS Version: 6.6 (19P6064) Anonymous UUID: 4EC3C904-B35D-0D82-70C3-8804735BFF15 Sleep/Wake UUID: FD07545B-BC2A-4AA3-BBD7-0C491C623D9E Time Awake Since Boot: 250000 seconds Time Since Wake: 203 seconds System Integrity Protection: enabled Crashed Thread: 84 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: abort() called #2 : ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Enpass [15483] Path: /Applications/Enpass.app/Contents/MacOS/Enpass Identifier: in.sinew.Enpass-Desktop Version: 6.8.2 (1082) App Item ID: 732710998 App External ID: 850164998 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-08-03 08:41:08.0391 +0200 OS Version: macOS 12.5 (21G72) Report Version: 12 Bridge OS Version: 6.6 (19P6064) Anonymous UUID: 4EC3C904-B35D-0D82-70C3-8804735BFF15 Sleep/Wake UUID: FD07545B-BC2A-4AA3-BBD7-0C491C623D9E Time Awake Since Boot: 250000 seconds Time Since Wake: 70 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Codes: 0x0000000000000001, 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11 Terminating Process: exc handler [15483] VM Region Info: 0x8 is not in any region. Bytes before following region: 140737486749688 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START ---> VM_ALLOCATE 7fffffe78000-7fffffe79000 [ 4K] r-x/r-x SM=ALI Kernel Triage: VM - Compressor failed a blocking pager_get VM - Compressor failed a blocking pager_get VM - Compressor failed a blocking pager_get VM - Compressor failed a blocking pager_get VM - Compressor failed a blocking pager_get #3 : ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: Enpass [2515] Path: /Applications/Enpass.app/Contents/MacOS/Enpass Identifier: in.sinew.Enpass-Desktop Version: 6.8.2 (1082) App Item ID: 732710998 App External ID: 850164998 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-08-02 18:40:08.8022 +0200 OS Version: macOS 12.5 (21G72) Report Version: 12 Bridge OS Version: 6.6 (19P6064) Anonymous UUID: 4EC3C904-B35D-0D82-70C3-8804735BFF15 Sleep/Wake UUID: ED02D640-044E-41CD-BE9A-67E677843B8C Time Awake Since Boot: 210000 seconds Time Since Wake: 98 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_ARITHMETIC (SIGFPE) Exception Codes: 0x0000000000000001, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace SIGNAL, Code 8 Floating point exception: 8 Terminating Process: exc handler [2515] Kernel Triage: VM - Compressor failed a blocking pager_get I'm only using one vault, synchronizing on different computers, mostly Macs, one PC, i(Pad)OS devices via iCloud. I'm using a Pro license (not sure to understand difference with Premium though). Thanks in advance for your support ! Stéphane
Gulshan Dogra Posted August 3, 2022 Report Posted August 3, 2022 Hi @sgrienen, Thank you for reaching out us. I have duly noted your feedback and all the details have been forwarded to our concerned team for further investigation. I will update you on this as soon as I receive any updates from the team regarding the same. In the meanwhile, your patience and support are highly appreciated. #SI-3023
Gulshan Dogra Posted August 4, 2022 Report Posted August 4, 2022 @sgrienen, Thank you for reporting the presence of this issue. It has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. #SI-3023 1
sgrienen Posted August 4, 2022 Author Report Posted August 4, 2022 Just as additional information it's not new to MacOS 12.5, it was already the case on 12.4 for sure. Thanks ! 1
dmc28 Posted February 7, 2023 Report Posted February 7, 2023 (edited) This is completely annoying, is there any update on the fix for this bug? Otherwise I have to consider moving to another Password Manager. Edited February 7, 2023 by dmc28
Abhishek Dewan Posted February 7, 2023 Report Posted February 7, 2023 Hi @dmc28 Please share the below details with me, and I’ll have this investigated for you - 1. The version of the Enpass app and OS you are using. 2. Have you downloaded the Enpass app from the MacApp Store or from our official website? 3. Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random? 4. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data. 5. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.
Fabian1 Posted March 20, 2023 Report Posted March 20, 2023 DO NOT BUY ENPASS !!! This shitty app doesn't work and the support is screwing us all - and has been for years. Anyone reading this who hasn't bought Enpass yet - don't. The app is absolute crap. One employee said in August that the error would be corrected. Then a desperate user asks now (6 months later) and a other employee is asking the same questions about the used version again. Please don't tell me to reconnect the vaults, reinstall the app and restore the vaults from backup. I've done this 10 times already. And again and again the synchronization stops working after a few days (or just a few hours). And please don't write that you forward this to your "concerned team". I think that's what your garbage can is called. It's real crap support. HERE ARE MY DATA AGAIN. AND NOW PLEASE REALLY FIND A SOLUTION AND FAST!!! MacOS 10.14.6 (Mojave) and 11.7.4 (Big Sur) Enpass 6.8.5 (1259) - from the Website Error-Code 1307018 - in Mojave Crashing all the time - in Big Sur Syncing via Nextcloud - the Test-Account is sent via PM
EddyLB Posted April 24, 2023 Report Posted April 24, 2023 May be you can solve the issue by re-installing Enpass as described here:
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