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Enpass - desktop version - freezes on MacOS Ventura


kuk
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My conditions: MacOS 13.1 Ventura, Enpass 6.8.4 (1166)

Since my upgrade to MacOS 13.1 Ventura Enpass freezes sooner or later, showing "Spinning wheel". This happens at once when switching Apple's new "Stage manager" on and off.

Program window is still there but app is unreachable and showing the "spinning wheel". The connections to my browsers (Firefox, Safari) are broken.

Any ideas what is wrong?

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Hi @kuk

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me and I"ll have this further investigated for you -

  1. The number of Vaults, Items and attachments you have in your Enpass app.
  2. The cloud service (if any) you are using to synchronize your data.
  3. A screenshot of any error occurring and a short video showing this issue would be very helpful. (You can send the video to support@enpass.io and mention this forum)
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  • 3 weeks later...

Ok, I did the reinstallation. Made sure that all program components were deleted before. Then did the installation with the backup. The result was as expected: the same error - a waste of time. Enpass just can't cope with the new features in MacOS Ventura.

I currently only access 3 Vaults that sync to other devices via WebDAV. No other cloud services. 

What's not to understand about the error description? The ENPass app no longer accepts any input - you only see the "spinning wheel" icon. Only a forced exit and restart of the program helps. And that several times a day... which is quite annoying.

Since other users also have this problem, it should not be so clueless. 

Please for remedy.

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Sorry, usually on MacOS "spinning wheel" is the mouse pointer in the Finder, which is displayed as a "spinning wheel" instead of an "arrow". This occurs when a process is (still) in progress or not responding (which is then casually called "freeze"). I didn't know that this has to be explained in more detail.

The other questions are already answered? Otherwise I test the deactivation in the ENPass browser extension, although I see no obvious connection there...

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