miichaelfx Posted January 25 Report Share Posted January 25 (edited) After i turned enhanced data protection on in my iCloud im not able to sync! it gives me an error code. On other Devices like my iPad and iPhone syncing works normally. - Enpass Version 6.8.5 (1173) - Ubuntu 22.04.1 LTS - Date and Time is set on automatic Edited January 25 by miichaelfx Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 25 Report Share Posted January 25 Hi @miichaelfx Welcome to the Enpass Forums. Our dedicated team is aware of this concern, and they are working on fixing it as a priority. As soon we test and release a patch to fix this issue, I will be sure to update this forum. We appreciate your patience in the meantime. #SI-3238 Link to comment Share on other sites More sharing options...
Ossi Posted January 25 Report Share Posted January 25 Hi, same here. Turning on Advanced Data Protection for iCloud breaks the enpass icloud sync on Mac's. iOS and ipadOS works. Seems there is something wrong with the enpass cloudKit implementation (or they are not using the cloudKit API in the desktop apps?). They always have had also the freeking session expire problem on icloud sync in there desktop apps, which also never happens in the iOS apps. Best regards Ossi Link to comment Share on other sites More sharing options...
pos Posted January 27 Report Share Posted January 27 Hi When can we expect an enpass fix for the sync error that appears on both macs and IOS when apple advanced data protection was enabled on icloud. It seems enpass is the only software I have that got error with the new advanced data protection... Error code 1104001 Tnx Link to comment Share on other sites More sharing options...
Tranel Posted February 1 Report Share Posted February 1 I would like to have a fix for that issue quite fast as well. Hope it will be there soon. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted February 2 Report Share Posted February 2 Hi @Tranel We are testing a patch to address this issue. Rest assured, we are monitoring this forum and taking feedback from our users to get this concern fixed as soon as possible. Please bear with us in the meantime. Link to comment Share on other sites More sharing options...
Tranel Posted February 6 Report Share Posted February 6 @Abhishek DewanThanks. I hope that it will not need so much time. I use Enpass on all my devices and I want to avoid chaos. Is there progress on fixing this issue? 1 Link to comment Share on other sites More sharing options...
Tranel Posted February 12 Report Share Posted February 12 @Abhishek Dewan Any update? 1 Link to comment Share on other sites More sharing options...
pos Posted February 13 Report Share Posted February 13 (edited) Just wondering how is it going with the patch @Abhishek Dewan ? Edited February 13 by pos Link to comment Share on other sites More sharing options...
Tranel Posted February 15 Report Share Posted February 15 What a disappointment. I thought yeah, an update for Enpass to 6.8.5 but then I had to realize that the iCloud authentication error is not solved. This is a major bug, not a minor one. When can we macOS users can expect an fix? Link to comment Share on other sites More sharing options...
PCE Posted February 15 Report Share Posted February 15 (edited) same issue there since the enhanced data protection is activated in iCloud on iPhone the synchronisation works perfectly on Mac synchro has always been an issue. I have some other applications that uses also iCloud to synchronize their datas with, and I never encountered any issue with. now Mac refuses to synchronize at all. in Enpass I try to authenticate again, the applecloudkit webpage open, I sign with my fingerprint to have this message Authentication Error This action could not be completed. Please close the window and try again. so no more synchro at all. I expect a fix to correct this soon or else I will think about moving to another software ; I have not payed for a premium account to have this kind of problem. be professional guys ! thanks a lot Edited February 15 by PCE Link to comment Share on other sites More sharing options...
pos Posted February 15 Report Share Posted February 15 When enabling Advanced Data protection the enpass to-from icloud sync stopped to work on both MACs and iphones for me. I can see some posts states it continues to work on iphones. But for me *all* Apple devices stopped working. When I disabled Advanced Data Protection again *all* apple devices enpass sync started to work again. So I expect a fix for enpass on Mac and on iphones as it is clear there is some kind of flaw in both versions. @Abhishek Dewan 13 days ago, you posted that your were testing a patch for this issue, in which statement I read that you were almost done. Please update us of the status! Tnx Link to comment Share on other sites More sharing options...
Tranel Posted February 16 Report Share Posted February 16 On my iPhone and iPad Enpass works. It is only the Mac app that has a bug in my setup. But it is really annoying since ADP is already longer available e..g. in the US. There had to be some complains as well since it was launched there. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted February 16 Report Share Posted February 16 Hi @pos I completely understand it's taking us some extra time to release a patch for this issue. Our dedicated team is already working on fixing it. As soon as this issue is fixed, I will definitely update this forum. Your kind patience in the meantime is greatly appreciated. 1 Link to comment Share on other sites More sharing options...
MacKusi Posted February 20 Report Share Posted February 20 I have the same problems as the other users have stated. I can handle it - take the time you need for the solution. A good fix is better than a quick and bad fix. Link to comment Share on other sites More sharing options...
Tranel Posted February 21 Report Share Posted February 21 Yes, a proper fix is always appreciated but imho it takes far too long to fix this. Especially because EDP was introduced in the US already last year. Hope the dedicated team is speeding up a little bit. Link to comment Share on other sites More sharing options...
Tranel Posted February 24 Report Share Posted February 24 One month since the first post … 1 Link to comment Share on other sites More sharing options...
PiLoT Posted March 2 Report Share Posted March 2 On 2/16/2023 at 12:20 PM, Abhishek Dewan said: Hi @pos I completely understand it's taking us some extra time to release a patch for this issue. Our dedicated team is already working on fixing it. As soon as this issue is fixed, I will definitely update this forum. Your kind patience in the meantime is greatly appreciated. Hey @Abhishek Dewan, any news? At least a time range for this patch? I mean - we are paying customers and as described this is a "known" and longer used feature of apple. So i think - you should at least provide a time range - if and when there will be a solution or not. If not - i would start searching for another app. Thank you Link to comment Share on other sites More sharing options...
PCE Posted March 5 Report Share Posted March 5 so what now ? when will we have an update to fix that problem ???????????? Link to comment Share on other sites More sharing options...
Tranel Posted March 8 Report Share Posted March 8 I have switched to Bitwarden. Works fine. Updates from the Enpass team needs to much time. No further recommendation from my side. Link to comment Share on other sites More sharing options...
pos Posted March 8 Report Share Posted March 8 (edited) I have not switched to Bitwarden or any other yet, but thinking of doing the same... Feb 2 @Abhishek Dewan said "We are testing a patch to address this issue.". Now... This was either a lie or the test had problems (or maybe low priority from Enpass). But I also think this is way too long (5 weeks after the fix was in test phase) to adress such an issue. I am not satisfied! //Peo Edited March 8 by pos Link to comment Share on other sites More sharing options...
pos Posted March 15 Report Share Posted March 15 Is this some kind of joke? What is happening? feb 2 a patch was in test phase.... Prioritize fixing errors before adding new features! @Abhishek Dewan or any other at enpass, please say something! Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted March 16 Report Share Posted March 16 Hi @pos My apologies for the delay in releasing a patch for this issue. The problem is already being addressed by our dedicated team. The forum will be updated as soon as this issue has been resolved. We greatly appreciate your patience while we work on this. Link to comment Share on other sites More sharing options...
Tranel Posted March 30 Report Share Posted March 30 I am happy that I switched to Bitwarden because more than a month later there is still no fix. Unbelievable and very disappointing. I was more or less quite happy with Enpass but it is already the 2nd or 3rd time that bug fixing for critical issues needs far too long. Link to comment Share on other sites More sharing options...
pos Posted March 30 Report Share Posted March 30 @Tranel Yes it seems they do not care. That seems to be the truth. I have seen that too. I totally agree with you. I logged another case (their ticket ID of it is "ECS-34623"). They confirmed the bug as reproducible and I got a reply jan 2 2003 with this text in bold: "We have put this issue on a high priority and are working hard to resolve it as quickly as possible.". That issue is not solved either.... After 3 months... That was @Abhishek Dewan that replied to that as well with huge promise. Ok, that bug is/was not as critical as this icloud advanced data protection bug. But it shows very clearly how Enpass acts. Maybe time to change the way you express yourself in the forum @Abhishek Dewan. You and enpass start to loose all peoples trust by making promises over and over again that you simply do no care about at all. V e r y disappointed! Maybe time to leave the enpass ship now and go for another product.... Link to comment Share on other sites More sharing options...
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