Enhanced data protection- iCloud Error Code

[miichaelfx]

After i turned enhanced data protection on in my iCloud im not able to sync! it gives me an error code. On other Devices like my iPad and iPhone syncing works normally.

- Enpass Version 6.8.5 (1173)

- Ubuntu 22.04.1 LTS

- Date and Time is set on automatic

Edited January 25, 2023 by miichaelfx

[Abhishek Dewan]

Hi @miichaelfx

Welcome to the Enpass Forums.

Our dedicated team is aware of this concern, and they are working on fixing it as a priority. As soon we test and release a patch to fix this issue, I will be sure to update this forum. We appreciate your patience in the meantime.

#SI-3238

[Ossi]

Hi,

same here. Turning on Advanced Data Protection for  iCloud breaks the enpass icloud sync on Mac's. iOS and ipadOS works.

Seems there is something wrong with the enpass cloudKit implementation (or they are not using the cloudKit API in the desktop apps?). They always have had also the freeking session expire problem on icloud sync in there desktop apps, which also never happens in the iOS apps.

Best regards

Ossi

[pos]

Hi

When can we expect an enpass fix for the sync error that appears on both macs and IOS when apple advanced data protection was enabled on icloud. It seems enpass is the only software I have that got error with the new advanced data protection... Error code 1104001

Tnx

 

[Tranel]

I would like to have a fix for that issue quite fast as well. Hope it will be there soon.

[Abhishek Dewan]

Hi @Tranel

We are testing a patch to address this issue. Rest assured, we are monitoring this forum and taking feedback from our users to get this concern fixed as soon as possible. Please bear with us in the meantime.

[Tranel]

@Abhishek DewanThanks. I hope that it will not need so much time. I use Enpass on all my devices and I want to avoid chaos. Is there progress on fixing this issue?

[Tranel]

@Abhishek Dewan Any update?

[pos]

Just wondering how is it going with the patch @Abhishek Dewan ?

Edited February 13, 2023 by pos

[Tranel]

What a disappointment. I thought yeah, an update for Enpass to 6.8.5 but then I had to realize that the iCloud authentication error is not solved. This is a major bug, not a minor one. When can we macOS users can expect an fix?

 

[PCE]

same issue there since the enhanced data protection is activated in iCloud

on iPhone the synchronisation works perfectly 

on Mac synchro has always been an issue. I have some other applications that uses also iCloud to synchronize their datas with, and I never encountered any issue with.

now Mac refuses to synchronize at all. 

in Enpass I try to authenticate again, the applecloudkit webpage open, I sign with my fingerprint to have this message

Authentication Error

This action could not be completed. Please close the window and try again.

so no more synchro at all.

I expect a fix to correct this soon or else I will think about moving to another software ; I have not payed for a premium account to have this kind of problem. be professional guys !

thanks a lot 

 

Edited February 15, 2023 by PCE

[pos]

When enabling Advanced Data protection the  enpass to-from icloud sync stopped to work on both MACs and iphones for me. I can see some posts states it continues to work on iphones. But for me *all* Apple devices stopped working. When I disabled Advanced Data Protection again *all* apple devices enpass sync started to work again.

So I expect a fix for enpass on Mac and on iphones as it is clear there is some kind of flaw in both versions.

@Abhishek Dewan 13 days ago, you posted that your were testing a patch for this issue, in which statement I read that you were almost done. Please update us of the status!

 

Tnx

 

[Tranel]

On my iPhone and iPad Enpass works. It is only the Mac app that has a bug in my setup. But it is really annoying since ADP is already longer available e..g. in the US. There had to be some complains as well since it was launched there.

[Abhishek Dewan]

Hi @pos

I completely understand it's taking us some extra time to release a patch for this issue. Our dedicated team is already working on fixing it. As soon as this issue is fixed, I will definitely update this forum. Your kind patience in the meantime is greatly appreciated.

[MacKusi]

I have the same problems as the other users have stated. I can handle it - take the time you need for the solution. A good fix is better than a quick and bad fix.

[Tranel]

Yes, a proper fix is always appreciated but imho it takes far too long to fix this. Especially because EDP was introduced in the US already last year. Hope the dedicated team is speeding up a little bit.

[Tranel]

One month since the first post …

[PiLoT]

On 2/16/2023 at 12:20 PM, Abhishek Dewan said:

Hi @pos

I completely understand it's taking us some extra time to release a patch for this issue. Our dedicated team is already working on fixing it. As soon as this issue is fixed, I will definitely update this forum. Your kind patience in the meantime is greatly appreciated.

Hey @Abhishek Dewan,

any news? 
At least a time range for this patch?
I mean - we are paying customers and as described this is a "known" and longer used feature of apple.
So i think - you should at least provide a time range - if and when there will be a solution or not.
If not - i would start searching for another app.

Thank you

[PCE]

so what now ? when will we have an update to fix that problem ????????????

[Tranel]

I have switched to Bitwarden. Works fine. Updates from the Enpass team needs to much time. No further recommendation from my side.

[pos]

I have not switched to Bitwarden or any other yet, but thinking of doing the same...

 

Feb 2 @Abhishek Dewan said "We are testing a patch to address this issue.". Now... This was either a lie or the test had problems (or maybe low priority from Enpass). But I also think this is way too long (5 weeks after the fix was in test phase) to adress such an issue.

I am not satisfied!

//Peo

Edited March 8, 2023 by pos

[pos]

Is this some kind of joke? What is happening? feb 2 a patch was in test phase....

Prioritize fixing errors before adding new features!

@Abhishek Dewan or any other at enpass, please say something!

[Abhishek Dewan]

Hi @pos

My apologies for the delay in releasing a patch for this issue. The problem is already being addressed by our dedicated team. The forum will be updated as soon as this issue has been resolved. We greatly appreciate your patience while we work on this.

[Tranel]

I am happy that I switched to Bitwarden because more than a month later there is still no fix. Unbelievable and very disappointing. I was more or less quite happy with Enpass but it is already the 2nd or 3rd time that bug fixing for critical issues needs far too long.

[pos]

@Tranel Yes it seems they do not care. That seems to be the truth. I have seen that too. I totally agree with you.

I logged another case (their ticket ID of it is "ECS-34623"). They confirmed the bug as reproducible and I got a reply jan 2 2003 with this text in bold: "We have put this issue on a high priority and are working hard to resolve it as quickly as possible.". That issue is not solved either.... After 3 months... That was @Abhishek Dewan that replied to that as well with  huge promise. Ok, that bug is/was not as critical as this icloud advanced data protection bug. But it shows very clearly how Enpass acts. Maybe time to change the way you express yourself in the forum @Abhishek Dewan. You and enpass start to loose all peoples trust by making promises over and over again that you simply do no care about at all.

V e r y disappointed!

Maybe time to leave the enpass ship now and go for another product....