flyingbirds Posted September 13 Report Share Posted September 13 I was surprised that Enpass showed me a prompt to "re-register" via a TOTP sent to my registeration email. What is going on here? Its not like I am logged in a website Link to comment Share on other sites More sharing options...
johnq Posted September 13 Report Share Posted September 13 (edited) I purchased Enpass and I use it on Windows, MacOS, and Android. Starting a few months ago on Windows (not the other two) ever since the last update or so, when I start Enpass after powering on or resuming my PC, Enpass keeps asking me to reauthenticate my licensed copy of Enpass ... almost every two days or so. It's not just annoying but also counterproductive and time wasting. Can you please do something? Note that this has nothing to do with whether I use cloud sync or not, and as I said - the MacOS and Android versions do not ask me to do this (there I had done this only once years ago). Only the Windows version keeps annoying me with this. It didn't use to do this before a few months ago (I used it on Windows for years). Using version 6.9.0 (1465) on Windows 10. Edited September 13 by johnq Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 14 Report Share Posted September 14 Hi @johnq @flyingbirds @johnq I have sent you a DM with instructions related to this concern. Kindly follow them and share your findings with me. @flyingbirds Please let me know the version of the Enpass app and OS you are using so I may assist you further with the appropriate steps. Link to comment Share on other sites More sharing options...
q9f Posted September 18 Report Share Posted September 18 Take a look at this thread. The devs already acknowledged this issue. Link to comment Share on other sites More sharing options...
johnq Posted September 20 Report Share Posted September 20 I followed your instructions. It still does the same thing. However, i may have identified the cause: it only happens if I put my machine to sleep (not shutdown ro restart) and I resume a number of hours later (like after a whole night, e.g. 10h). Enpass was left running before going to sleep. I may be that Windows resumes from sleep with the wrong system time and takes a few seconds to update the time to the correct time (NTP sync, etc). If Enpass relies on the system time to be correct or to not have lagged -- system time versus hardware clock time are not the same -- then it may think that the machine has travelled in time or that too much time has passed because all of a sudden it's 10h behind. You may want to look into that. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted Thursday at 10:53 AM Report Share Posted Thursday at 10:53 AM Hi @johnq Thank you for sharing the feedback with us. While we look into this concern for you, please share the requested logs with us as well. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now