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New Android Phone: can't restore /sync Enpass with OneDrive....


Captain_Eric
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Hi @Captain_Eric

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps -

  1. Remove the synchronization from the connected device and enable the synchronization again.

  2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference ? If they are not, kindly set it to automatic.

  3. Try clearing the cache and cookies of the browser or use a different browser to set up sync.

  4. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

  5. After creating a manual backup , perform erase everything operation from Enpass Settings → Advanced. Once done, restore the data from the backup file and enable the sync again.

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